Denise Jones
Washington
Summary
Reliable Assistant Front End Manager with solid background in customer service and staff supervision. Strengths include managing operations, coordinating sales, and improving customer satisfaction. Demonstrated ability to foster positive work environment while ensuring productivity and profitability. Proven track record of implementing strategies that enhance overall business performance.
Overview
2
2
years of professional experience
Work History
Assistant Front End Manager
Safeway
Waldorf
04.2024 - Current
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Managed daily operations of the front end area including opening and closing duties.
- Supervised cashiers in handling transactions accurately and efficiently.
- Assisted customers with product selection, inquiries, and checkout processes.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Reviewed reports from previous shifts to determine any irregularities or discrepancies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Monitored sales activities to ensure compliance with established procedures.
- Performed basic maintenance tasks such as stocking shelves or cleaning counters.
- Recruited and trained new employees to meet job requirements.
- Regularly evaluated performance of individual team members and provided constructive feedback.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Ensured all employees followed safety regulations while performing their duties.
- Provided feedback to management on team performance and areas for improvement.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Backup Bookkeeper
Safeway
Waldorf
04.2024 - Current
- Reviewed account balances to ensure accuracy of data entered into the system.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Developed and implemented procedures for daily, weekly, and monthly accounting tasks.
- Safeguarded cash transactions, deposited receipts after reconciling money to original documentation and recorded receipts for processing in automated accounts receivable system.
- Ensured compliance with applicable local regulations related to accounting practices.
- Reconciled or entered report discrepancies found in financial records.
- Maintained sales records with payment details and invoices.
- Generated reports to analyze budget versus actual spending patterns.
- Assisted and supported external and internal audit teams.
- Performed bookkeeping and accounting consulting services.
- Assisted bookkeeper in maintaining accounts receivable and payable.
Backup Receiver
Safeway
Waldorf
04.2024 - Current
- Organized and maintained backroom stock shelves for easy access to product.
- Operated forklift safely to move large shipments between warehouse and store locations.
- Communicated effectively with team members regarding shipment arrivals and status updates.
- Received and stocked merchandise in accordance with store policies and procedures.
- Maintained inventory of shipping materials and supplies.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Monitored merchandise received and shipped from facility in computer system.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Restocked shelves when necessary to maintain optimal stock levels on sales floor.
- Traced missing material and shipments through vendor and customer communications.
- Obtained required documentation to process shipments and support movement.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
P.I.C
Safeway
Washington
06.2023 - Current
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed regular inspections of stockrooms and other areas to identify any potential issues or hazards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw loss prevention activities including monitoring CCTV footage and responding appropriately in case of theft incidents.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Ensured all employees adhered to company policies regarding customer service and safety standards.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD05-2007
Skills
- Cash handling
- Customer service
- Employee training
- Inventory management
- Conflict resolution
- Work scheduling
- Loss prevention
- Safety compliance
- Payment processing
- Operational management
- Communication skills
- Cash register operation
- Fraud prevention
- Store operations oversight
- POS systems proficiency
- Price verification
- Staff supervision
- Task delegation
- Credit returns processing
- Effective planning
- Hospitality services
Timeline
Assistant Front End Manager
Safeway
04.2024 - Current
Backup Bookkeeper
Safeway
04.2024 - Current
Backup Receiver
Safeway
04.2024 - Current
P.I.C
Safeway
06.2023 - Current
High School Diploma -
Northwestern High School