Denise Knudsen
New London,WI
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Treeo's Tree Service, Inc
Menasha, WI
10.2017 - Current
- Managed office operations, ensuring efficient workflow and compliance with company policies.
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Oversaw inventory management, optimizing supplies and reducing costs through vendor negotiations.
- Trained and mentored junior staff on administrative procedures and best practices.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Processed payroll for over 40 employees, ensuring timely and accurate compensation.
- Processed high volumes of invoices, ensuring timely and accurate payments to vendors.
- Reconciled accounts payable transactions, maintaining precise financial records and supporting documentation.
- Managed invoicing processes, ensuring timely and accurate billing for clients.
- Managed weekly, monthly, quarterly and annual payroll tax filings to maintain accuracy and timeliness.
- Managed monthly sales tax reporting and payment.
Senior Social Worker
Wisconsin Veterans Home
King, WI
01.2014 - 10.2017
- Developed and implemented individualized care plans for residents, enhancing their emotional and social well-being.
- Coordinated multidisciplinary team meetings to address resident needs and improve service delivery.
- Advocated for veterans' rights and entitlements, ensuring access to necessary resources and services.
- Advocated on behalf of vulnerable individuals in court proceedings, contributing to fair outcomes aligned with client interests.
- Facilitated support groups that fostered peer connections, emotional healing, and skill-building opportunities among participants.
- Updated client documentation for accurate, compliant and current records.
- Participated in professional development and training opportunities to enhance clinical skills.
- Facilitated monthly Memory Care program with clients and their families.
Activities Assistant
Wisconsin Veterans Home- King
King, WI
08.2013 - 12.2013
- Assisted in planning and executing therapeutic activities tailored to individual needs.
- Collaborated with multidisciplinary teams to create meaningful experiences for veterans.
- Developed and maintained positive relationships with residents, enhancing their overall well-being.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
Social Work Intern
Wisconsin Veterans Home
King, WI
09.2012 - 05.2013
- Conducted assessments to identify client needs and develop individualized care plans.
- Provided support in crisis intervention and conflict resolution for residents.
- Assisted in organizing recreational activities aimed at enhancing social engagement.
- Collaborated with multidisciplinary teams to improve service delivery and resident outcomes.
- Documented case notes accurately to ensure compliance with regulatory standards.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
Education
Bachelor of Science - Social Work
University of Wisconsin, Oshkosh
Oshkosh, WI05-2013
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
Certification
- Public Notary
Timeline
Operations Manager
Treeo's Tree Service, Inc
10.2017 - Current
Senior Social Worker
Wisconsin Veterans Home
01.2014 - 10.2017
Activities Assistant
Wisconsin Veterans Home- King
08.2013 - 12.2013
Social Work Intern
Wisconsin Veterans Home
09.2012 - 05.2013
Bachelor of Science - Social Work
University of Wisconsin, Oshkosh
Dementia Care Specialist
In my role, I worked with 48 veterans and/or spouses of veterans living with various types of dementia. Through extensive training I providing specialized, person-centered care for this unique group of individuals with dementia. Veterans residing on the secure unit