Hi, I’m
DENISE LAIRD
Customer Service
San Pablo,CA
Overview
14
years of professional experience
Work History
JC PennyRoseville, CA
Salon Receptionist/Customer Representative
10.2023 - Current
Job overview
- Answers phones, checks in and escorts customers to their appointment
- Provides extensive knowledge of salon products and services offered to promote the salon and gain clientele
- Provides fast and friendly customer service
- Head Salon Cashier duties, which include opening/closing register, processing all points-of-sale (including returns), encouraging up-sell of purchases via impulse item merchandising
- Handles customer complaints, including mitigating and resolving disputes to ensure a positive outcome
- Puts up and takes down salon merchandise displays throughout the store
Nanny and HousekeeperPinole, CA
01.2020 - 10.2023
Job overview
- Full time childcare provider for a single-child household
- Prepares educational materials based on age and development level
- Prepares all meals for child
- Responsible for minor cleaning, including kitchen and common living space
La Mesa RVWest Sacramento, CA
Financial Assistant
12.2019 - 04.2020
Job overview
- Filed and organized financial records
- Responsible for intake and processing of customer financial records and applications
- Electronically processed organizational records on behalf of management
Rite AideWest Sacramento, CA
Cashier/Customer Service
03.2013 - 11.2019
Job overview
- Customer service representative on the sales floor
- Cashier duties
- Developed positive relationships within the community that helped retain recurring customers and deter shoplifting while on duty
- Stocked inventory on the sales floor, including performing product facing throughout the day
- Performed opening and closing duties
- General store upkeep and maintenance, including mopping the floors and cleaning shelves, behind the cash registers, and the bathroom
Goodwill IndustriesSacramento, CA
Donation Attendant
06.2012 - 08.2012
Job overview
- Provided quality customer service in a timely and courteous manner to all donors
- Adhered to policies and procedures that pertained to safety and accuracy
- Obtained personal data and processed information onto the company's donation forms and receipts
Goodwill Job ConnectionSacramento, CA
Volunteer
09.2012 - 01.2013
Job overview
- Provided customer service via inbound calls
- Assisted clients with job searches
- Clerical work, including utilizing Microsoft Office tools
Restoration Super NaturalFolsom, CA
Receptionist/Secretary
01.2012 - 05.2012
Job overview
- Managed the receptionist desk, greeted and helped all incoming visitors and patients
- Handled high volume calls with excellent service and etiquette
- Responsible for registering sensitive patient data into company software systems
- Adhered to company policies and procedures to maintain confidentiality of patients' sensitive information (HIPAA)
Timeline
Salon Receptionist/Customer Representative
JC Penny
10.2023 - Current
Nanny and Housekeeper
01.2020 - 10.2023
Financial Assistant
La Mesa RV
12.2019 - 04.2020
Cashier/Customer Service
Rite Aide
03.2013 - 11.2019
Volunteer
Goodwill Job Connection
09.2012 - 01.2013
Donation Attendant
Goodwill Industries
06.2012 - 08.2012
Receptionist/Secretary
Restoration Super Natural
01.2012 - 05.2012
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