DENISE LARSEN
Billy Reeds
CITY_US,STATE_US
17
years of professional experience
Considerable experience in all aspects of the restaurant industry, including fine dining. Also, have had a rare opportunity of being part of the only 5 Diamond restaurant rated by AAA in the entire city of Portland Oregon.
Work History
Server
13 Years 11 Months- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Managed payment processing and handled cash transactions efficiently and accurately.
- Trained new servers on menu items, service standards, and customer interaction techniques.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
1 Year 11 Months- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages to customers promptly during busy shifts. promptly with focused attention to customer needs.
- Assisted in inventory management by tracking supplies and placing orders.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Improved dining experience by providing prompt, attentive service to guests.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Increased sales significantly by upselling higher-end products to customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
2 Years 4 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, enhancing operational efficiency.
- Trained new servers on menu knowledge and service protocols, fostering a cohesive team environment.
- Managed multiple tables simultaneously, demonstrating strong multitasking and prioritization skills during peak hours.
Education
High School Diploma
Skills
Point-of-sale system
Cash handling
Order accuracy
Exceptional customer service
Guest engagement
High-Volume dining
Up selling
Multitasking
Team member support
Cool under pressure
Reliability
Strong work ethic
Timeline
Server
Billy Reeds
09.2012 - CurrentRead More
Server
Westin Mission Hills
12.2010 - 11.2012Read More
Server
The Old Creek House
07.2009 - 11.2011Read More
Roosevelt
High School Diploma
Read More