DENISE LAWRENCE
Coral Springs,FL
Summary
Results-driven Office Manager and Hospitality Professional with 10+ years’ experience in office administration, bookkeeping, staff leadership, and customer service across construction, hospitality, retail, and fitness industries. Proven ability to streamline operations, improve workflows, and deliver exceptional client experiences. CPR/AED and NPTA certified.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager / Bookkeeper
Cannatelli Builders Inc.
02.2022 - Current
- Oversee daily office operations, schedules, policies, and vendor negotiations.
- Manage accounts payable/receivable, reconciliations, budgeting, and financial reporting.
- Process payroll, maintain HR records, and ensure labor law compliance.
- Serve as primary liaison for clients, vendors, and contractors.
Fitness Trainer
Planet Fitness
01.2021 - 01.2022
- Developed customized workout and nutrition plans for members.
- Led one-on-one and small group training sessions.
- Guided members in post-rehabilitation fitness and safe exercise practices.
- Provided fitness assessments and program planning.
- Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Streamlined administrative tasks like scheduling appointments or processing payments efficiently, ensuring smooth operations within the facility.
- Enhanced gym member retention rates by providing excellent customer service and fostering a welcoming environment.
Key Holder / Sales Lead
Lululemon
11.2019 - 03.2020
- Trained staff in sales techniques and guest service.
- Coordinated in-store events and fitness activities.
General Manager
Kona Kai Resort, Gallery & Botanic Gardens
06.2010 - 03.2019
- Managed staff hiring, training, scheduling, and performance.
- Oversaw front desk, reservations, and concierge services.
- Increased revenue to highest Gross Operating Profit in hotel history.
- Directed resort remodel, created new amenities, and managed events/weddings.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
Education
Hospitality
Johnson & Wales University
St. Maarten, N.A.Some College (No Degree) - General Studies & Business
Jacksonville University
Jacksonville, FLSkills
- Office & Administrative Management
- Bookkeeping & Financial Reporting
- Payroll & HR Administration
- Vendor & Client Relations
- Staff Training & Supervision
- Marketing & Event Coordination
- Hospitality Operations Management
- Fitness Program Design & Coaching
- Customer relations
- Billing
Certification
- National Personal Training Association (NPTA) Certification
- CPR/AED Certification
Timeline
Office Manager / Bookkeeper
Cannatelli Builders Inc.
02.2022 - Current
Fitness Trainer
Planet Fitness
01.2021 - 01.2022
Key Holder / Sales Lead
Lululemon
11.2019 - 03.2020
General Manager
Kona Kai Resort, Gallery & Botanic Gardens
06.2010 - 03.2019
Hospitality
Johnson & Wales University
Some College (No Degree) - General Studies & Business
Jacksonville University
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