Summary
Overview
Work History
Skills
Contact
Additional Skills
Timeline
Generic

DENISE LEE

NEWARK,NJ

Summary

Trusted telecommunications technician equipped with years of valuable experience in installation, maintenance and troubleshooting. My aim is to uphold the company's productivity, resourcefulness and high quality customer service using my advanced technical skills and various training experiences.

Overview

27
27
years of professional experience

Work History

Postal Carrier

USPS
05.2022 - Current
  • Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time.
  • Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
  • Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
  • Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Planned and cased mail in sequence of delivery for designated route.
  • Increased mail delivery efficiency by accurately sorting and organizing mail according to assigned routes.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Vehicle Mechanic

Wonder,Inc
08.2021 - 04.2022
  • Diagnosed engine, suspension, brake, transmission, and other vehicle issues using extensive training and diagnostic equipment.
  • Repaired broken or damaged wheels, brakes, suspension, and other undercarriage issues in high-stress environments and with minimal tools.
  • Directed vehicle recovery teams tasked with retrieving damaged or stuck vehicles in field conditions.
  • Managed inventory levels effectively to ensure adequate stock of parts and supplies for timely completion of all scheduled repairs.

ADVANCED SERVICE TECHNICIAN II - FIELD OPERATIONS

Cablevision Systems Corporation
06.1998 - 04.2020
  • Installation and repair of all telecommunications equipment from the distribution system to the customer's television set(s), telephone(s) or computer(s) through the use of the appropriate supplies and test equipment
  • Knowledge of construction specifications and HFC architecture
  • Identification and repair of forward and return path outages as well as egress and ingress problems as it relates to the CLI function
  • Performance of system tests as required ensuring compliance with FCC and SCC specifications and possession of troubleshooting and repair skills to perform standby for outages
  • Performing maintenance of power supplies, status monitoring and conducting system balancing
  • Performance of standby rotation for on call responsibility
  • Identification of problems related to the network and can troubleshoot back from the tap to the first active device for all telecommunication services offered
  • Identification and resolution of highly complex PC problems (including CMOS, Boot, Registry and CD read errors) and RF technical problems including, but not limited to, PC hardware and software (including Mac OS, Windows NT, Windows 95 and 98, OS/2), the Internet and its associated utilities, on-line services, client network protocols (TCP/IP), static and dynamic IP's and telephony services
  • Knowledge of operating systems, and languages including Windows, Imac, Apple, Unix and Linux
  • Experience with various types of phone systems including Avaya, Lucent, Panasonic, AT&T etc., and all types of accessories and skills applicable to new products and business environments
  • Static IP and basic networking installation and repair
  • Educate subscribers in a complete and professional manner regarding the use of the Company products and services
  • Reinforce structured classroom training in the field with new hires and junior-level technicians

SUPERVISOR - FIELD OPERATIONS

Cablevision Systems Corporation
08.2009 - 08.2011
  • Responsibilities include direct supervision of 17-26 field technicians, to ensure they meet the goals and objectives outlined by the field operations management team
  • Proven success in the departmental goals towards Optimum Service by maintaining consistency in field monitoring, quarterly reports, timely performance evaluations, and post call results
  • Ensured that the technicians career progression goals were met which included identifying and developing the technicians to work collaboratively with the team as well as independently by mentoring new hires, cross training, and scheduling the technicians for classes within Cablevision University to ensure timely completion of career progression goals are met in accordance to company guidelines
  • Proactive in building a strong partnership with new Area Operations Manager ensuring consistent communication between the Field Supervisors and the Manager in addition to building collaborative relationships with managers and frontline employees from other departments
  • Sourced and identified new service garages for the company vehicles to increase quality of work to maintain fleet as well as reduce company expenses
  • Active participant in recruitment, interviewing and hiring of new personnel

Skills

  • VOIP
  • UNIFIED MESSAGING
  • ACD
  • T1
  • ISDN
  • PRI/BRI
  • DIGITAL/HYBRID
  • COMPUTER TELEPHONY INTEGRATIONS
  • CSU/DSU
  • ADMINISTRATION OF NT4 AND 2K DOMAIN
  • TCP/IP
  • WINS
  • DNS
  • DHCP
  • ETHERNET
  • TCP/IP PRINTING
  • CAT5 AND CAT6 CABLING
  • WIN2K SERVER
  • WIN 2K PROFESSIONAL
  • WIN XP PROFESSIONAL
  • MAC OSX 101-108X
  • MAC
  • OSX SERVER
  • MAC OS 7X-922
  • Strong communication skills
  • Problem analysis
  • Problem solving
  • Organizational skills
  • Customer service orientation
  • Adaptability
  • Ability to work under pressure
  • Initiator

Contact

973-946-4047

Additional Skills

VOIP, UNIFIED MESSAGING, ACD, T1, ISDN, PRI/BRI, DIGITAL/HYBRID, COMPUTER TELEPHONY INTEGRATIONS, CSU/DSU, ADMINISTRATION OF NT4 AND 2K DOMAIN, TCP/IP, WINS, DNS, DHCP, ETHERNET, TCP/IP PRINTING, CAT5 AND CAT6 CABLING, WIN2K SERVER, WIN 2K PROFESSIONAL, WIN XP PROFESSIONAL, MAC OSX 10.1-10.8.X, MAC, OSX SERVER, AND MAC OS 7.X-9.2.2, Strong communication skills, Problem analysis and problem solving, Organizational skills and customer service orientation, Adaptability and ability to work under pressure, Initiator

Timeline

Postal Carrier

USPS
05.2022 - Current

Vehicle Mechanic

Wonder,Inc
08.2021 - 04.2022

SUPERVISOR - FIELD OPERATIONS

Cablevision Systems Corporation
08.2009 - 08.2011

ADVANCED SERVICE TECHNICIAN II - FIELD OPERATIONS

Cablevision Systems Corporation
06.1998 - 04.2020

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DENISE LEE