Denise Loza
Warrenton,VA
Summary
Passionate and empathetic Licensed practical nurse, ready to provide direct patient care. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Detail-oriented and able to learn new concepts quickly.
Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
Gainesville, VA
10.2022 - Current
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Maintained a consistently neat, clean, and well-stocked work area.
- Successfully built rapport with loyal customers through ongoing communication and follow-up.
- Recommended improvements in products and service to management to prevent future problems.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Followed policies and procedures to meet or exceed established performance requirements.
- Demonstrated active listening skills when responding to customer questions and complaints.
Sandwich Artisan
Subway
Bristow, Virginia
10.2019 - 10.2022
- Provided excellent customer service.
- Greeted customers warmly and answered questions about menu items.
- Maintained a clean work area throughout the shift.
- Processed payments efficiently using both POS system and cash register for cash and credit card transactions.
- Completed efficient store opening and closing procedures each day.
- Ensured compliance with all health codes and regulations in the preparation of food items.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Trained and supervised new staff members.
Education
Diploma - Licensed Practical Nurse
ECPI University
Manassas, VA03-2024
Skills
- Team Collaboration
- Patient Assessments
- Non Surgical Procedures
- Patient/Family Education
- Medication Administration
- Patient Observations
- Medical Terminology
- Multi-tasking and Prioritization
- HIPAA Compliance
- Patient-focused care
- Procedure Assistance
- Certified in Basic Life Support (BLS)
Certification
- Basic Life Support for Health Providers
Languages
Spanish
Limited
Timeline
Customer Service Associate
Wawa
10.2022 - Current
Sandwich Artisan
Subway
10.2019 - 10.2022
Diploma - Licensed Practical Nurse
ECPI University