Denise Luna
Moreno Valley,Ca.
Summary
Experienced with delivering excellent customer service in retail environment. Utilizes strong communication and problem-solving abilities to resolve customer concerns and enhance their shopping experience. Knowledge of maintaining welcoming store atmosphere and supporting team efforts for optimal store performance.
Overview
12
12
years of professional experience
Work History
Paraprofessional
Anna A. Borba Elementary School
09.2024 - Current
- Aid the teacher with toileting and diaper duties
- Instruct the students when the teacher has IEP meetings
- Aid the teacher with lesson plans or daily curriculum
- Help maintain classroom decorum
Supervisor
COFFEE BEAN AND TEA LEAF
03.2020 - Current
- Efficiently took and made guests orders in a timely manner
- Helped guests with any questions regarding the different types of coffees we offer
- Displayed my interpersonal and customer service skills daily
- Maintained a clean work environment
- Placed biweekly product orders for the store
Recruiter
KEY SKILLED PERSONNEL
01.2020 - 03.2020
- Company Overview: Staffing agency
- Efficiently and frequently answered phone calls and emails
- Interviewed potential temps thoroughly to fill job position within our staffing agency
- Proficient in Microsoft Outlook, Excel, and Word
- Helped temps create or improve their resumes
- Efficiently increased my billing every week
- Displayed my interpersonal and customer service skills daily
- Staffing agency
GHIRARDELLI CHOCOLATE CO.
06.2018 - 01.2020
- Efficiently take and prepare customer’s orders
- Demonstrated excellent time management skills and multitasking skills by handling multiple tasks efficiently
- Wash and prepare foods being used for the day
- Deliver friendly and professional customer service
- Manage the flow and organization of the restaurant lobby and kitchen area
- Alleviate impatient customers and manage front-of-the-house conflicts
- Handle large amounts of cash and credit card transactions
Crew Member
CHIPOTLE
04.2016 - 05.2018
- Efficiently take and prepare customer’s orders
- Demonstrated excellent time management skills and multitasking skills by handling multiple tasks efficiently
- Wash and prepare foods being used for the day
- Deliver friendly and professional customer service
- Manage the flow and organization of the restaurant lobby and kitchen area
- Alleviate impatient customers and manage front-of-the-house conflicts
- Handle large amounts of cash and credit card transactions
Retail Associate
MACY’S DEPARTMENT STORE
11.2015 - 04.2016
- Created and maintained a long-term relationship with customers to achieve sales goals
- Assisted customers provide information about a product in question
- Provided customers with product knowledge
- Maintain the visual appearance of the store displays and keep cleanliness of the floor
- Handled large amounts of cash and credit card transactions
Host/ Cashier
MARIE CALLENDER’S
02.2013 - 11.2015
- Created a friendly/ positive impression at the register
- Resolved customer complaints in a timely and a professional manner
- Handled the large amounts of cash and credit card transactions
- Provided quality service to customers through daily interactions
- Expanded interpersonal and professional communication skills through serving customers, working with peers, and following the directions of supervisors and managers
- Maintained a clean and organized dining room for guests
Education
Bachelor’s Degree - English Literature
California State University of Long Beach
05-2019
Diploma -
California High School
06-2013
Skills
- Skilled in Task Prioritization
- Effective Conflict Resolution
- Clear Verbal Communication
- Creating a friendly atmosphere
- Inventory management
- In-Depth Product Knowledge
- Point of sale operation
- Sales techniques
- Effective Team Collaboration
- Effective Time Management
Timeline
Paraprofessional
Anna A. Borba Elementary School
09.2024 - Current
Supervisor
COFFEE BEAN AND TEA LEAF
03.2020 - Current
Recruiter
KEY SKILLED PERSONNEL
01.2020 - 03.2020
GHIRARDELLI CHOCOLATE CO.
06.2018 - 01.2020
Crew Member
CHIPOTLE
04.2016 - 05.2018
Retail Associate
MACY’S DEPARTMENT STORE
11.2015 - 04.2016
Host/ Cashier
MARIE CALLENDER’S
02.2013 - 11.2015
Bachelor’s Degree - English Literature
California State University of Long Beach
Diploma -
California High School
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