Denise Martens
BELLPORT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Copart Auto Auctions
01.2011 - 02.2017
- Maintained up-to-date knowledge of product and service changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Multitasking in fast paced environment
Superior
Van Huesen
04.2003 - 04.2011
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours day, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
High School Diploma -
Bellport Senior High School
Brookhaven, NY06.2001
Skills
- Multi-Line Phone Systems
- Problem-solving abilities
- Prioritization
- Coordination
- Key holder experience
- Sales and Upselling
- Critical Thinking
- Scheduling
- Call Center Operations
Timeline
Customer Service Representative
Copart Auto Auctions
01.2011 - 02.2017
Superior
Van Huesen
04.2003 - 04.2011
High School Diploma -
Bellport Senior High School