Denise Massimb
Farmers branch
Summary
Detail-oriented Account Payable Specialist with 3 years of experience in managing timely and accurate payment processes.
Also knowledgeable and dedicated customer service professional with extensive experience.
Overview
14
14
years of professional experience
Work History
Account Payable Specialist
Blue Compass RV Retail
02.2021 - 11.2024
- Contributed to month-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Processed high volume invoices on a daily basis.
- Used 2 and 3 way matching technique
Customer Service Representative
Zones Inc.
03.2015 - 01.2021
- Resolved escalated customer issues and facilitated merchandise returns, ensuring timely and satisfactory resolutions
- Processed EDI orders and managed shipping claims for damaged or lost items, enhancing operational efficiency
- Coordinated billing and accounts receivable requests, contributing to streamlined financial processes
- Addressed and fulfilled daily customer inquiries, consistently meeting expectation.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Customer Service Representative
Paige Personnel Services
08.2010 - 02.2015
- Managed all inbound and outbound calls for major clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Created Return Merchandise Authorizations (RMAs) and processed returns, streamlining the return process and enhancing customer experience
Education
General Studies - General Studies
William Rainey Harper College
Palatine, Illinois01.2001
High School Diploma - General Studies
Rolling Meadows High School
Rolling Meadows, Illinois01.1999
Skills
- Invoice Processing
- Problem-Solving
- Data Entry
- Communication
- Time Management
- Attention to Detail
- Analytical Thinking
- Vendor Management
- Microsoft Excel Proficiency
- Financial Reporting
- 2-3 way matching
- Vendor Creation
- Integrated Dealer System
- Smarsheet
- AP Mailbox
Timeline
Account Payable Specialist
Blue Compass RV Retail
02.2021 - 11.2024
Customer Service Representative
Zones Inc.
03.2015 - 01.2021
Customer Service Representative
Paige Personnel Services
08.2010 - 02.2015
High School Diploma - General Studies
Rolling Meadows High School
General Studies - General Studies
William Rainey Harper College