Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise Mata

Lubbock,TX

Summary

Dynamic Food & Beverage Team Lead at Target with a proven track record in coaching and mentoring, enhancing team performance and service delivery. Expert in conflict resolution and workplace safety, I streamlined processes, achieving significant improvements in operational efficiency and customer satisfaction. Committed to fostering teamwork and a positive work environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Food & Beverage Team Lead

Target
05.2019 - Current
  • Led team in achieving operational goals through effective communication and resource management.
  • Streamlined processes by implementing best practices, resulting in improved service delivery.
  • Coached team members in techniques necessary to complete job tasks.
  • Mentored junior team members to enhance skills and improve workflow efficiency.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Sales Support Team Lead

Sears Holdings Corp
04.2018 - 01.2019
  • Led support team in resolving complex customer issues, enhancing overall service quality.
  • Mentored junior team members, fostering skill development and knowledge sharing.
  • Streamlined support processes, reducing response times and improving customer satisfaction rates.
  • Developed and maintained documentation for processes, aiding consistency and accuracy across the team.
  • Conducted regular evaluations of support services, driving continuous improvement initiatives within the team.
  • Reduced response times for client inquiries by optimizing team workflows and communication channels.
  • Collaborated with cross-functional teams to address systemic issues affecting overall customer experience.
  • Managed workload distribution effectively, ensuring timely resolution of tickets while maintaining a balanced workload for all team members.

Commissary Representative

TKC Holdings
08.2015 - 12.2017
  • Coordinated inventory management, ensuring timely restocking of commissary supplies.
  • Streamlined order processing procedures, enhancing accuracy and efficiency in fulfillment.
  • Monitored product quality and compliance with health regulations during inspections.
  • Contributed to team success with clear communication, collaboration, and effective problem-solving skills.
  • Maintained a clean work environment through regular sanitation practices, minimizing contamination risks for both employees and customers.
  • Verified incoming shipments against receiving documents and noted and reported discrepancies, damages or quality concerns.

Grooming Manager

PetSmart
10.2010 - 08.2015
  • Supervised grooming team, ensuring adherence to quality and safety standards.
  • Developed training programs, enhancing staff skills and service delivery.
  • Analyzed customer feedback, implementing improvements for client satisfaction.
  • Managed inventory levels, optimizing product usage and reducing waste.
  • Coordinated scheduling for grooming services, maximizing operational efficiency.
  • Led performance evaluations, fostering professional development among team members.
  • Maintained detailed records of each pet''s grooming history, enabling personalized service tailored to individual needs and preferences.
  • Assessed employee performance through regular evaluations, providing constructive feedback to support professional growth and development.
  • Managed and maintained health, welfare, and proper care of animals.

Education

High School Diploma - Marketing

Dunbar-Struggs High School
Lubbock, TX
05.1991

Skills

  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Relationship building
  • Task delegation

Certification

Adult CPR/AED

Timeline

Food & Beverage Team Lead

Target
05.2019 - Current

Sales Support Team Lead

Sears Holdings Corp
04.2018 - 01.2019

Commissary Representative

TKC Holdings
08.2015 - 12.2017

Grooming Manager

PetSmart
10.2010 - 08.2015

High School Diploma - Marketing

Dunbar-Struggs High School

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