Denise Miggins
Lithonia,GA
Summary
Caring Housing Specialist with 10 years of experience. Detail-oriented worker with knowledge of rental applications and regulations. Adept at thoroughly educating and supporting clients throughout relocation processes.
Overview
16
16
years of professional experience
Work History
Assisted Housing Specialist
Dekalb Housing Authority
Decatur, GA
10.2015 - 12.2020
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Oversaw housing plans for over [Number] clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Calculated tenant rent amounts to prepare leases and contracts.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Assisted applicants in filling out housing applications and verifying assets.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
Assisted Housing Specialist
Bergen County Housing Authority
Hackensack, NJ
09.2009 - 10.2015
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Educated potential participants on available services and processes to engage in program.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Assisted applicants in filling out housing applications and verifying assets.
Customer Service Representative
WB Mason
Secaucus, NJ
01.2005 - 09.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
High School Diploma -
Bergen County Technical Schools
Hackensack, NJ06.1992
Skills
- Client and Family Interviews
- Behavioral Management Planning
- Client Assistance Referrals
- Issue Reporting
- Government Subsidy Programs
- Agency Service Requirements
- Applicant Engagement
- Case Management
Timeline
Assisted Housing Specialist
Dekalb Housing Authority
10.2015 - 12.2020
Assisted Housing Specialist
Bergen County Housing Authority
09.2009 - 10.2015
Customer Service Representative
WB Mason
01.2005 - 09.2009
High School Diploma -
Bergen County Technical Schools