Xiomara Fleming
Woodbridge,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Caring and skilled housing specialist passionate about positively impacting programs and helping participants by providing expert support. Familiar with low income subsidize housing and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
17
17
years of professional experience
Work History
Housing Service Specialist II
Fairfax County Government
Fairfax, VA
08.2007 - Current
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Explain rental and housing regulations to clients and helped each discover best options for housing.
- Review documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculate tenant rent amounts to prepare leases and contracts.
- Meet with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Research possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Assist applicants in filling out housing applications and verifying assets.
- Answer client questions about lease and rental agreements and advocated on behalf of client needs.
- Work with clients to improve life choices and maximize benefits of programs.
- Identify service gaps and located needed housing and work placement resources for individuals.
- Detail program operations and participant activities with comprehensive recordkeeping.
- Assist clients by providing assessment, intervention and in partnership with other human services agencies, education about opportunities for clients to achieve self-sufficiency.
- Provide program orientation sessions; Interview applicants, evaluates and verifies income to ensure eligibility.
- Determine housing needs, calculates rent and makes appropriate placements in low and moderate income housing.
- Assesses family needs, refers to appropriate resources and follow up on delivery of services.
- Determine reasonableness of lease, negotiate rents, prepare legal documents such as contract and amendments, advise clients.
- Ensure fair housing regulations and procedures are followed and request appropriate reasonable accommodations on behalf of program participants.
- Mediate appropriate solutions to mutual concerns of clients and landlords.
Section 8 Housing Specialist
Arlington County
Arlington, VA
01.2005 - 07.2007
- Conducted Applicant interviews and determined eligibility for housing programs.
Assisted with preparation of statistical reports; developing program reports and housing related studies. - Enforced lease and investigate and document program violations.
- Maintained case records in orderly manner, documenting determinations, discussions, decisions, verification forms and third party contracts.
- Participated with resolutions of internal and federal audit findings.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Assisted applicants in filling out housing applications and verifying assets.
Education
High School Diploma -
Springbrook High School
Silver Spring, MD06.1997
Skills
- Program Evaluation and Improvements
- Maintaining Client Records
- Client Needs Assessments
- Customer Service
- Client and Family Interviews
- Verbal and Written Communication
- Case Management
- Collaboration and Teamwork
- Attention to Detail
- Client Home Visits
- Agency Service Requirements
- Data Collection and Entry
- Community Resource Navigation
- Client Screening
- Written and Verbal Communication
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Housing Service Specialist II
Fairfax County Government
08.2007 - Current
Section 8 Housing Specialist
Arlington County
01.2005 - 07.2007
High School Diploma -
Springbrook High School