Summary
Overview
Work History
Education
Skills
References
Timeline
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Denise Miller

Spurlockville,WV

Summary

Compassionate Medical Call Center Specialist recognized for high productivity levels and efficient task completion. Possess specialized skills in patient communication, medical terminology understanding, and data entry accuracy which ensure exceptional service delivery. Excel in active listening, empathy, and problem-solving, facilitating positive outcomes in patient interaction and support.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

IBEX Global
Charleston, West Virginia
01.2006 - 08.2017
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Offered resolutions to de-escalate calls and solve customer issues.

Customer Service Representative

Health Smart Insurance Company
Charleston , WV
08.2013 - 04.2014
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Responded to customer inquiries and problems to promote great service.
  • Responded quickly and accurately to inquiries from clients regarding their coverage

Medical Claims Specialist

WV Workers Compensation Division
Charleston, West Virginia
08.1997 - 09.2004
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Reviewed claims for accuracy before submitting for billing.
  • Examined claims, records and procedures to grant approval of coverage.

Medical Receptionist

Women’s and Children’s Hospital
Charleston, West Virginia
04.1991 - 08.1997
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Straightened up waiting room to maintain neat and organized space.
  • Answered phones promptly and directed calls appropriately.

Education

Board Of Governors - Applied Science

Bridge Valley Community And Technical College
South Charleston, WV
05.2018

Associate of Applied Science - Medical Assistant

West Virginia Junior College
Charleston, WV
06-1991

Lab Assistant, Phlebotomist And EKG Certification - Medical

Boone Career And Technical Center
Foster, WV
05-1988

Skills

  • Customer Service
  • Quick Learner
  • Medical office administration
  • Billing support
  • Microsoft office
  • Patient relations
  • Medical records management
  • HIPAA compliance
  • Appointment scheduling
  • Patient callbacks
  • Medical billing and coding
  • Telephone etiquette

References

References available upon request.

Timeline

Customer Service Representative

Health Smart Insurance Company
08.2013 - 04.2014

Customer Service Representative

IBEX Global
01.2006 - 08.2017

Medical Claims Specialist

WV Workers Compensation Division
08.1997 - 09.2004

Medical Receptionist

Women’s and Children’s Hospital
04.1991 - 08.1997

Associate of Applied Science - Medical Assistant

West Virginia Junior College

Lab Assistant, Phlebotomist And EKG Certification - Medical

Boone Career And Technical Center

Board Of Governors - Applied Science

Bridge Valley Community And Technical College
Denise Miller