Denise Pender
Albany,NY
Summary
Seasoned Entrepreneur with 13 years of hands-on experience delivering exceptional customer service while managing all aspects of a successful janitorial business. Skilled in client relations, problem-solving, and building long-term customer loyalty through professionalism and reliability. Dedicated, adaptable, and resourceful leader ready to bring strong communication skills and a service-first mindset to a new customer-facing role.
Overview
13
13
years of professional experience
Work History
Owner
Ms. Dee’s Handy Hands
Albany, NY
09.2012 - Current
- Executed detailed housekeeping duties for clients.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Adhered to professional house cleaning checklist.
Cleaning Personnel
Janitronics, Albany NY
Albany, NY
07.2020 - 03.2025
- Maintained a clean environment through regular trash removal.
- Maintaining the cleanliness of the restrooms
- Communicated directly with building maintenance supervisor.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Home Health Aide
Consumer Directed Choices Albany NY
Albany, NY
03.2024 - 01.2025
- Transported clients to medical appointments.
- Assisted in food preparation and maintained cleanliness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Education
High School diploma -
Columbia High School
East Greenbush, NY01.1991
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Skilled housekeeper
- Customer service-focused
- Critical thinking
- Customer service
Timeline
Home Health Aide
Consumer Directed Choices Albany NY
03.2024 - 01.2025
Cleaning Personnel
Janitronics, Albany NY
07.2020 - 03.2025
Owner
Ms. Dee’s Handy Hands
09.2012 - Current
High School diploma -
Columbia High School