'Denise Peterson
Reno,NV
Summary
Dynamic professional with a strong background in customer service and veterinary care, notably at American Recovery Service Incorporated. Proven expertise in data entry accuracy and effective communication, ensuring compliance and enhancing client relationships. Skilled in managing high-pressure situations while delivering exceptional support and achieving operational excellence.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
American Recovery Service Incorporated
El Dorado Hills , CA
04/14/18 - Current
- Responded promptly to requests from creditors and lenders regarding status updates on repo cases.
- Coordinated with local tow companies for vehicle pickup services urgently
- Provided customer service support to debtors by answering their questions concerning the repossession process
- Provide customer service support to debtors by answering their questions concerning the repossession
- Completed other administrative tasks related to the repo process such as responding to high volume of emails.
- Answer high call
- Maintained detailed reports of repossession activities for compliance purposes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements./
Registered Veterinary Technician
Banfield The Pet Hospital
Sacramento, CA
1998 - 2008
- Performed data entry tasks into various computer systems accurately and promptly.
- Dispensed medication per doctor's orders or prescriptions from pharmacies.
- Assisted veterinarians in performing medical procedures and treatments, such as administering medication, drawing blood, and taking vital signs.
- Prepared surgical instruments for sterilization and maintained a clean operating environment during surgeries.
- Communicated with clients regarding test results or other veterinary services needed for their pet's well-being.
- Monitored anesthesia levels during surgery and provided post-surgical recovery support.
Education
Animal Health Technician - Veterinary Science
Western Career College
Sacramento 05-1995
Skills
- Data entry accuracy
- Regulatory compliance
- Veterinary procedures and medication
- Anesthesia monitoring
- Customer relationship management
- Effective communication
- Cash handling
- Order fulfillment in-person and
References
References available upon request.
Timeline
Customer Service Representative
American Recovery Service Incorporated
04/14/18 - Current
Registered Veterinary Technician
Banfield The Pet Hospital
1998 - 2008
Animal Health Technician - Veterinary Science
Western Career College