Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise R Potts

Browns Mills,NJ

Summary


Professional with strong commitment to delivering exceptional patient service and achieving results. Adept at addressing patient needs. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments.

Overview

22
22
years of professional experience

Work History

Scheduling/Referral Rep

Deborah Heart And Lung Center
11.2022 - Current
  • Schedule and Confirm patient appointments for consultation, surgical and diagnostic appointments.
  • Take messages from patients and promptly relay them to the appropriate staff.
  • Enter patient information including insurance and demographics into computer to ensure that all records are up to date
  • Complete incoming faxes
  • Working Form Stack
  • Check patients in for appointment testing

Medical Receptionist

The Center for Women's Hhealth and Wellness
03.2016 - 11.2022
  • Answering phones
  • Checking in and checking out patients
  • Surgery scheduling
  • Collect co-pays
  • Making appointments
  • Ordering office supplies
  • Pre-cert medications
  • Schedule procedures and surgeries
  • Verify insurance

Self Pay AR Rep

Larchmont Medical Imaging
11.2017 - 08.2022
  • Check patient payments
  • Set pts up on manual and automatic monthly payment plans,
  • Pt refunds and insurance refunds.
  • Send all documents to insurance companies showing overpayment and setting up offsets.
  • Posting insurance refund request.
  • Applying money to pts account.

Medical Receptionist

Delaware Valley Ob/gyn And Infertility Group
03.2003 - 02.2016
  • Made patient appointments
  • Checked patients in and out
  • Collect copays
  • Made front desk schedule
  • Labeled chart and filed charts
  • Answered phonecalls
  • Completed all Disability paperwork
  • Entered all labs into computer
  • Pre-cert all HSG procedures
  • Verified Insurance through Navinet.

Education

High School Diploma -

Trenton Central High School
Trenton
06.1994

Skills

  • Customer support
  • Goal-oriented mindset
  • Telephone etiquette
  • Multitasking
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving

Timeline

Scheduling/Referral Rep

Deborah Heart And Lung Center
11.2022 - Current

Self Pay AR Rep

Larchmont Medical Imaging
11.2017 - 08.2022

Medical Receptionist

The Center for Women's Hhealth and Wellness
03.2016 - 11.2022

Medical Receptionist

Delaware Valley Ob/gyn And Infertility Group
03.2003 - 02.2016

High School Diploma -

Trenton Central High School

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