Denise Reaves
McDonough,GA
Summary
Experienced professional successful at reviewing and documents to assess completeness and integrity for use. Diligent about examining all details, compiling accurate results and providing expert recommendations. Seek to bring several years of relevant experience and take on challenging new role.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Comprehensive Title Examiner looking to tackle new responsibilities and build upon skills.
Overview
20
20
years of professional experience
Work History
Tag/Title Specialist
Henry County Government
McDonough, GA
09.2019 - Current
- Reviewed title documents and provided guidance on title related matters.
- Researched relevant laws, regulations, and policies to ensure accuracy of titles.
- Performed due diligence to identify any potential issues with a given title.
- Assisted customers with questions regarding their titles or the process of obtaining one.
- Provided advice on how to resolve complex title-related issues that arise during transactions.
- Advised clients on best practices for transferring titles from one party to another.
- Compiled and submitted title-related documents to state government office for recording and filing.
- Reviewed title documents for accuracy and completeness, ensuring compliance with state and federal regulations.
- Managed communications with customers, providing updates and addressing inquiries throughout the title process.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Processed and maintained title files, implementing security measures to protect data.
- Notify supervisor of possible delays and issues.
Customers Service Supervisor/Accounting Clerk
Kroger
Covington , GA
07.2014 - 08.2019
- Monitored daily performance of team members to ensure compliance with company standards.
- Assigned, trained and managed service staff to ensure quality customer service.
- Coordinated with other departments to resolve customer complaints promptly and effectively.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Provided guidance on best practices related to customer service processes.
- Built strong relationships with customers through effective communication skills.
- Established clear expectations for employees in terms of job duties and responsibilities.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Addressed areas that needed improvement and observed team's performance.
- Aided onboarding team members with one-on-one training sessions.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Supervisor/ District Trainer/Acco
Winn Dixie Supermarket
Dothan, Alabama
02.2005 - 03.2013
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service clerks, including coaching and mentoring.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Assisted in developing training materials for new hires as well as existing employees.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Answered phone calls and responded to questions and concerns.
- Evaluated employee job performance and motivated staff to improve productivity.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Computed balances, totals or commissions to support accounting team.
Education
Associate of Arts - Business Administration W/concentration in Health Svs
Strayer University
Washington, DC05-2016
High School Diploma -
Dothan High School
Dothan, AL06-1996
Skills
- Organizational skills
- Title Examination
- Accuracy and Precision
- Title Research
- Adaptability and Flexibility
- Multitasking
- Professionalism
- Professional Demeanor
- Excellent Communication
- Data Entry
Timeline
Tag/Title Specialist
Henry County Government
09.2019 - Current
Customers Service Supervisor/Accounting Clerk
Kroger
07.2014 - 08.2019
Customer Service Supervisor/ District Trainer/Acco
Winn Dixie Supermarket
02.2005 - 03.2013
Associate of Arts - Business Administration W/concentration in Health Svs
Strayer University
High School Diploma -
Dothan High School