Denise Rooker
Ridgeland,SC
Summary
Experienced associate skilled in collaborating with clients to identify their needs and offer appropriate products and services. Strong communicator committed to exceptional customer care and ensuring client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly efficient CSA well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Associate
Walgreens
Ridgeland, SC
03.2024 - Current
- Ensured customer satisfaction by addressing inquiries from both pharmacy and store customers
- Assisted patients in obtaining their medications and maintained accurate records of customer profiles.
- Enhanced phone communication skills in pharmacy setting while discussing patients' prescriptions with doctors' offices
- Ensured effective communication with Spanish-speaking customers by providing on-the-spot translations for Pharmacy, store front, and photo lab.
Photo inventory
Walgreens
Ridgeland, SC
03.2024 - Current
- Maintained accurate records of inventory levels for the photo department and register
- Proactively placed orders for low supplies ensuring timely delivery.
- Ensured precise inventory management through thorough note-taking and counting.
- Ensured precise inventory management through thorough note-taking and counting.
- Maintained a sufficient supply of ink cartridges for all printers.
- Exhibited proactive customer service by suggesting suitable alternatives or rescheduling appointments when necessary.
CSA/Cashier
Walgreens
Ridgeland, SC
10.2021 - 03.2024
- As a CSA/cashier I worked with customers to find the products they needed or was unsure about what it was for
- I would also work in the photo department releasing photo orders that needed to be made that moment
- I would also answer phone calls to help customers about information they needed for specific products or with photo orders
- I help translate for all the Hispanic customers who only speak Spanish.
- I would also help stock inventory when we get out trucks in.
- Build a strong relationships with all my customers by trying my best to deliver the bets customer server I am able to when they walk in to the store.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- I always try to answer customer questions to the best of my abilities and knowledge.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Translate products to customers who can't read english.
Education
High school diploma -
Ridgeland High School
Ridgeland, SC06.2017
Skills
- Bilingual
- Attention to Detail
- Customer interaction
- Customer Engagement
- Relationship Building
- New Hire Training
- Cashiering
- Customer Service
- Typing
- Phone Etiquette
- Cleaning Experience
- Computer Skills
- Retail Sales
- Order Entry
- Communication Skills
- Computer Operation
- Data Entry
- Sales
- Research
- Upselling
- English
- Pharmacy Technician Experience
Certification
Pharmacy Technician License
Additional Information
One of the many things that I've helped out my coworkers with translating for any Spanish speaking customers who doesn't speak English. I am always willing to learn new things to be able to help my coworkers. I try my best to do my part and more when I am needed.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Customer Service Associate
Walgreens
03.2024 - Current
Photo inventory
Walgreens
03.2024 - Current
CSA/Cashier
Walgreens
10.2021 - 03.2024
High school diploma -
Ridgeland High School