Brendy Franco-Marroquin
Baltimore,MD
Summary
Passionate Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience assisting customers and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining a positive attitude focused on customer satisfaction.
Overview
2
2
years of professional experience
Work History
Pharmacy Customer Service Associate
Walgreens
Baltimore, MD
05.2024 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted in language translation when need
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
Cashier
The Local Fry
Baltimore, MD
03.2024 - 05.2024
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers promptly and responded to questions.
- Maintain a welcoming environment where customers feel understood
- Resolved customer complaints professionally in accordance with company policy.
Cashier/Barista
Fresh Express by Rosina Gourmet
Baltimore, MD
08.2023 - 02.2024
- Maintain a positive environment encouraging aspiring nursing students
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained productive relationships with employees.
Trainer/Barista/Cashier
Starbucks
Columbia, MD
09.2022 - 05.2023
- Leadership position
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained up-to-date knowledge of industry trends and best practices.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
Some College (No Degree) - Traditional Registered Nursing
Howard Community College
Columbia, MD05-2027
Skills
- Bilingual
- Written and verbal communication
- Team building
- Customer Engagement and support
- Workplace Safety
- Work Planning and Prioritization
- Conflict Resolution
- Supply Restocking
- Interpersonal Skills
- Cash Handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Pharmacy Customer Service Associate
Walgreens
05.2024 - Current
Cashier
The Local Fry
03.2024 - 05.2024
Cashier/Barista
Fresh Express by Rosina Gourmet
08.2023 - 02.2024
Trainer/Barista/Cashier
Starbucks
09.2022 - 05.2023
Some College (No Degree) - Traditional Registered Nursing
Howard Community College
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