DENISE SCALES
Clarksville,USA
Summary
Very dedicated, hard-working and honest person. I love working with and around people. Customer-focused, and reliable. Work well under pressure and communicate clearly and effectively. Ambitious individual with proven track record of launching successful businesses, establishing and managing operations, and driving financial results. Respected leader who is adept at cultivating relationships with customers and employees, and motivating teams to work together to achieve business objectives. Exceptional problem-solving and communication skills, with a focus on creating customer-centric solutions to drive business growth.
Overview
20
20
years of professional experience
Work History
Owner
CARING CHILD CARE
Nashville, TENNESSEE
01.2009 - Current
- Communicate efficiently with Parents and potential clients
- Observe for signs of emotional and developmental problems in children
- Organize and record children progress
- Managed the daily operations related to customer service, inventory management, and marketing
- Record keeping of weekly payments for tax purposes
- Responsible for taking up weekly payments
- In the forms of Cash, Zelle or checks
Cashier
Compass Group USA
Nashville, TENNESSEE
01.2023 - 05.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Delivered exceptional customer service at all points of contact
- Ensured compliance with all company policies related to cash handling procedures
- Built and maintained positive working relationships with co-workers
- Maintained inventory and store visual presentation to meet customer needs
Production Associate QC
CPI Card Group
Nashville, TENNESSEE
09.2022 - 01.2023
- Observed production processes and quickly identified issues to reduce downtime
- Conducted quality checks and recorded observations to maintain records
- Maintained accurate records of production activities and materials used
- Documented actions by completing production and quality forms
- Conducted quality control checks throughout the day, discarding any defective items
- Demonstrated strong attention to detail while inspecting products for quality assurance purposes
Head Cashier
AUSURION
Nashville, TENNESSEE
01.2018 - 05.2018
- Manage orders and customer needs in a fast pace, high volume facility
- Ensure effective communication with the Management Team at all times
- Process transactions and expense reports
Cashier & Barista
GAYLORD OPRYLAND
Nashville, TENNESSEE
01.2005 - 01.2009
- Take orders and process payments
- Provide fast, courteous customer service
- Keep food services areas clean
Education
CDA Diploma, Childcare Leader Diploma - Child Care In Early Childhood Education
Tennessee College of Applied Technology
Nashville08.2011
Skills
- Quality Management Systems
- Investor Relations
- Profit and Loss Analysis
- Coaching and Mentoring
- Business Development
- Budget Development
- Business Planning
- Verbal and Written Communication
- Credit and Cash Transactions
- Order Taking
- Money Handling
- Time Management Skills
- Cash Management
- Cleaning and Sanitizing
- Stocking and Replenishing
- Customer Service Excellence
References
References available upon request
References
References available upon request.
Timeline
Cashier
Compass Group USA
01.2023 - 05.2023
Production Associate QC
CPI Card Group
09.2022 - 01.2023
Head Cashier
AUSURION
01.2018 - 05.2018
Owner
CARING CHILD CARE
01.2009 - Current
Cashier & Barista
GAYLORD OPRYLAND
01.2005 - 01.2009
CDA Diploma, Childcare Leader Diploma - Child Care In Early Childhood Education
Tennessee College of Applied Technology