Brian Clifford
Woodland Park,Colorado
Summary
Strategic Operations Manager skilled in process improvement, vendor negotiation, and quality assurance. Expertise in financial management and project execution enhances operational performance and profitability. Focused on delivering efficient solutions that drive organizational success.
Overview
23
23
years of professional experience
Work History
Owner
Self
Woodland Park, CO
04.2021 - Current
- Built relationships with suppliers to negotiate favorable terms and pricing.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed strategic plans to increase profitability and efficiency.
- Implemented financial tracking systems for budgeting and expense management.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Identified new opportunities for growth, expansion, and diversification.
- Trained and supervised staff to enhance service quality and efficiency.
- Managed daily operations of business, including hiring and training staff.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Developed policies and procedures for the organization.
- Implemented quality assurance processes to ensure product excellence.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Collaborated with other owners on joint ventures and shared resources.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Analyzed market trends to identify new business opportunities.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Reviewed legal documents related to business operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Production Manager
Metco Landscape
Colorado Springs, Colorado
04.2004 - 04.2022
- Oversaw daily production operations to ensure timely product delivery.
- Managed staff schedules to maintain optimal workforce levels.
- Conducted regular quality inspections to uphold product standards.
- Implemented process improvements for enhanced production efficiency.
- Coordinated maintenance activities for production equipment to ensure operational efficiency. of equipment to minimize downtime.
- Collaborated with supply chain teams to ensure inventory availability.
- Led team meetings to address challenges and promote communication.
- Monitored daily operations of the production team, providing guidance and support.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Managed materials to meet production goals and specific customer demands.
- Coached and mentored employees to develop and enhance career skills.
- Developed and implemented production schedules to ensure timely completion of projects.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Provided input for performance reviews and identified areas for additional improvement.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Monitored employee attendance records and took disciplinary action when appropriate.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Scheduled staff work assignments, rotations and overtime.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Orchestrated equipment set up, operation and break-down.
- Directed cost reduction and process improvements to boost workflows and productivity.
- Established clear communication channels between management and staff members.
- Resolved conflicts among personnel within the department when necessary.
- Created SOPs and documented system, planning criteria and procedures.
- Coordinated production requirements with material handling and staffing functions.
- Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Created reports on productivity levels, cost analysis, and inventory status.
- Prevented and resolved customer issues regarding production through planning.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Managed budgets for purchasing materials to support production needs. related to purchasing materials or hiring additional personnel.
- Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
- Negotiated contracts with vendors for supplies needed for the production process.
- Drafted and updated production documentation tracking status and delivery timelines.
- Supervised maintenance activities for manufacturing machines and equipment.
- Managed daily order backlog through key metrics monitoring for on-time delivery.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Developed performance metrics to track progress against established goals.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Improved efficiency by minimizing downtime.
- Met or exceeded target for on-time customer shipments.
- Assessed production schedules and orders to plan material requirements and worker activities.
- Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
- Cultivated a culture of lean manufacturing and continuous improvement while providing operational leadership.
- Identified and solved complex problems that impacted management and business direction.
- Mitigated production issue risks by identifying potential problems and taking effective action.
- Reviewed quality control reports monitoring various aspects.
- Troubleshot and resolved problems with equipment and programmable logic controller systems.
- Learned how to respond to emergency situations to prevent personal injuries and property damage.
- Kept permits current and accurate for legally-sound operations.
Maintenance Supervisor
Urban Farmer
Colorado Springs, Colorado
03.2003 - 03.2004
- Supervised daily maintenance operations for urban farming equipment and facilities, ensuring optimal performance and safety.
- Coordinated schedules for routine inspections and repairs across multiple sites to maintain operational efficiency.
- Trained staff in proper equipment handling and safety protocols.
- Developed preventive maintenance plans for agricultural machinery and tools to minimize downtime and extend equipment lifespan.
Education
Some College (No Degree) - Business
Syracuse University
Syracuse, NYVeteran Gulf War - fiber optics installer
Air Force
Shepherd Air BaseSkills
- Operations management
- Project management
- Financial management
- Vendor negotiation
- Contract negotiation expertise
- Compliance oversight
- Regulatory compliance
- Financial planning
- Profit and loss
- Cash flow optimization
- Budget development
- Quality management systems
- Process improvement
- Process optimization
- Risk mitigation
- Inventory management
- Market analysis
- Competitive analysis
- Strategic planning
- Strategic project planning
- Relationship building
- Client service
- Customer relationship management
- Customer relations
- Small business operations
- Business management
- Life cycle project management
- Project estimating
- Conflict resolution
- Effective communication
- Team leadership
- Employee training
- Time management
- Problem solving
- Negotiation
- Labor relations
- Administrative oversight
- Financial tracking
- Cost reduction
- Market trend awareness
- Quality assurance
- Market trend awareness
- Budget development
- Quality management systems
Timeline
Owner
Self
04.2021 - Current
Production Manager
Metco Landscape
04.2004 - 04.2022
Maintenance Supervisor
Urban Farmer
03.2003 - 03.2004
Some College (No Degree) - Business
Syracuse University
Veteran Gulf War - fiber optics installer
Air Force