DENISE SHAW
Bridgeport,USA
Summary
To obtain challenging Customer Service position utilizing my people skills in a creative and competitive environment
Overview
11
11
years of professional experience
1
1
Certification
Work History
Letter Carrier
United States Postal Service
Stamford, Connecticut
03.2014 - Current
- Delivered various types of mail on routes according to strict timelines.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Delivered mail to residential and commercial addresses along designated routes.
- Scanned packages for tracking purposes and ensured timely delivery.
- Scanned labels on letters or parcels to confirm receipt.
- Collected signatures from customers upon receipt of their mail items.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Customer Service Representative
Viking Resource/Comcast
- Take inbound calls from Comcast customers
- Collect payments
- Make payment arrangements
- Restore cable service
Secretary
K&D Home Improvement
- Accounts receivable and collection of past due invoices.
- Management of telephone reception and communications via fax.
- Provision of office personnel scheduling.
- Filing of pertinent documents.
Office Clerk
Act 1
- General office duties including filing, faxing, and labeling.
- Customer Service of clients on a daily basis.
Education
Computer Applications
Train America
Bridgeport, CT05-2005
Central High School
Danbury, CT05-2000
Bullard Havens Technical School
Bridgeport, CT02-1999
Skills
- Microsoft Word
- Excel
- PowerPoint
- Access
- Outlook
- Microsoft Windows 2000 Professional
- Data entry
- Alphanumeric
- Numeric 4500-5000
Certification
Computer Applications, Train America
Timeline
Letter Carrier
United States Postal Service
03.2014 - Current
Customer Service Representative
Viking Resource/Comcast
Secretary
K&D Home Improvement
Office Clerk
Act 1
Computer Applications
Train America
Central High School
Bullard Havens Technical School