Denise Starke
Halifax,MA
Summary
Results-driven Store Manager with a proven track record in optimizing operational efficiency and enhancing customer service standards. Skilled in conflict resolution, inventory management, and team leadership, committed to fostering a productive work environment.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Store Manager
Cumberland Farms
Kingston, MA
10.2023 - Current
- Managed daily operations for a high-traffic convenience store environment.
- Trained and supervised staff to ensure exceptional customer service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Facilitated team meetings to improve communication and operational efficiency.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed staff schedules to optimize coverage during peak hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw cash management procedures and ensured accurate financial reporting.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented safety protocols to maintain a secure shopping environment.
- Ensured compliance with safety regulations and company policies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Performed regular price checks to ensure competitive pricing.
Food Service Manager
Cumberland Farms
Hanover, MA
05.2020 - 10.2023
- Managed daily food service operations to ensure efficient workflow.
- Oversaw scheduling to optimize employee coverage during peak hours.
- Trained staff on food safety standards and proper equipment usage.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Implemented quality control measures for food preparation and service.
- Coordinated inventory management to maintain stock levels and freshness.
- Developed menus based on seasonal ingredients and customer preferences.
- Conducted regular staff meetings to communicate updates and address concerns.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Provided ongoing training for new employees on safe food handling practices.
- Adhered to company food, safety, quality and sanitation policies.
- Maintained records of food inventory, supplies, and equipment.
- Resolved customer complaints promptly in a professional manner.
Education
Bridgewater-Raynham Regional
Bridgewater , MASkills
- Inventory management
- Cash handling
- Employee scheduling
- Staff training
- Customer service standards
- Operational efficiency
- Team leadership
- Quality control
- Safety compliance
- Sales strategy development
- Process improvements
- Store layout design
- Inventory forecasting
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Performance evaluation
- Leading staff meetings
- Team building
- Store displays
- Reliable
Certification
- ServSafe Certification
Timeline
Store Manager
Cumberland Farms
10.2023 - Current
Food Service Manager
Cumberland Farms
05.2020 - 10.2023
Bridgewater-Raynham Regional