Denise Stephens
San Jose,CA
Summary
Resourceful Patient Care Coordinator offering 7 years of progressive healthcare experience. Well-developed program management and administration skills. Professional and collaborative team player.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Care Plus Patient Coordinator
Kaiser Permanente
01.2019 - Current
- Lead in Medi-Cal Extended Care Management Project.
- Assist in developing, evaluating, and coordinating comprehensive discharge plan in conjunction with patient/family, physician, nursing, social services, and other health care providers and agencies
- Educates other healthcare team members on utilization and care coordination.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Liaised between hospital departments to facilitate effective communication.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
Anesthesia Scheduler
Good Samaritan Hospital
04.2018 - 12.2018
- Created, managed, and supported monthly, weekly, and daily schedules for surgeons, cardiac surgeons, anesthesiologists, cardiac anesthesiologists, and certified registered nursing anesthesiologists (CRNA), over 40 providers
- Assisted with billing, credentialing, invoicing, recruiting and the contracting process of acquiring new providers, as well as trained and supported staffing within internal organization
- Collaborated daily with the CEO of the Integrated Anesthesia Medical Group in regards to increased efficiency, profitability, and sustainability of the growing organization.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
Operations Support Specialist
Stanford Blood Center
09.2015 - 03.2018
- Collaborated with various departments to complete and improve training programs and standard operating procedures.
- Developed and implementing validations for software upgrades to blood collection machines.
- Performed periodic audits to identify discrepancies within various departments.
- Ensured regulatory compliance and creating event discovery reports.
- Educated and trained nursing staff in post collection review of confidential medical history cards and coordinating software programs.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
Health Education Intern
Kaiser Permanente
06.2015 - 08.2015
- Provided support to members, physicians, staff, educators, and the community in utilizing health education services.
- Tracking data and preparing for presentations.
- Taught health education classes for community workers and members of public.
- Assisted with development of improved seminars and training materials.
- Helped programs improve outreach efforts and results with fresh designs for educational materials and visual aids.
Assistant Property Supervisor
Orchard Park Apartments
06.2003 - 05.2015
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Decreased operating costs 60% by implementing cost control procedures.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
Education
B.S - Speech Language Pathology and Audiology
California State University East
Hayward, CA06.2016
Skills
- Time Management
- HIPAA Compliance
- Explaining Policy and Procedures
- Attention to Detail
- Process Improvement
- Critical Thinking Skills
- Operational Requirements
- Medical Services Administration
Certification
- Healthcare Administration Certification - 2022
Timeline
Care Plus Patient Coordinator
Kaiser Permanente
01.2019 - Current
Anesthesia Scheduler
Good Samaritan Hospital
04.2018 - 12.2018
Operations Support Specialist
Stanford Blood Center
09.2015 - 03.2018
Health Education Intern
Kaiser Permanente
06.2015 - 08.2015
Assistant Property Supervisor
Orchard Park Apartments
06.2003 - 05.2015
B.S - Speech Language Pathology and Audiology
California State University East
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