Denise Thornton

Reviewed applications and collaborated with enrollment representatives to secure required documentation for timely approval.

• Oversaw Medicaid application submissions from InnovAge PACE participants to county technicians.
• Maintained Medicaid application tracking system, updating status from submission to approval to ensure efficient processing.
• Ensured compliance with state Medicaid regulations and kept current on relevant policy changes.
• Facilitated smooth transitions to Medicaid eligibility for private pay clients.
• Collaborated with accounts receivable and Medicaid analysts to address monthly issues for IGCP participants.
• Acted as the primary contact for ongoing training and best practices for enrollment representatives.
• Led training sessions for enrollment representatives, enhancing teamwork and morale through ongoing support.

Completed all re-determinations for InnovAge PACE participants 30 days prior to case due dates.

• Assisted participants and families in annual Medicaid redetermination process, ensuring completion of all necessary paperwork.
• Monitored Medicaid aging report, promptly addressing aged items to maintain compliance.
• Communicated long-term Medicaid policies, including spousal impoverishment and trusts, in accessible terms for families and caregivers.
• Conducted home and day center visits to facilitate efficient Medicaid redeterminations within required time frames.
• Collaborated with county government technicians to efficiently gather documentation for Medicaid re-determination.
• Documented outcomes in participant tracking system, maintaining detailed contact notes for accurate record-keeping.
• Managed participant caseload systematically to ensure timely processing of cases. and workspace effectively to enhance information accessibility.

• Provided routine care and assisted participants with activities of daily living, restorative and supportive care at the Day Center.
• Followed plan of care and assisted participants with activities of daily living such as bathing, dressing, grooming, and toileting.
• Assisted participants with restorative and supportive care, including ambulating, positioning, transferring, skin care, and oxygen administration, ensuring comfort and safety.
• Monitored participants' health status, including vital signs, weights, skin condition, appetite, and changes in functional ability; reported pertinent information to clinical supervisor promptly.
• Monitors participants' health status by taking vital signs and weights (monthly)
• Monitors appetite in addition to looking for changes in functional ability and checking skin condition while assisting with toileting
• Monitors/assists participants in a courteous manner with meals and provides assistance with feeding as necessary
• Carries out, reports and documents care given in an effective, timely manner as observed by the RN and through periodic record reviews
• Documents care provided in accordance with established policies, guidelines and applicable regulations
• Collaborated with multidisciplinary teams to develop and implement personalized care plans for participants.
• Collaborated with the interdisciplinary team to formulate Plans of Care for InnovAge PACE program participants.
• Reports any variance, accident or unusual occurrence to the appropriate personnel
• Assist the transportation department with participants' take home supplies
• Rotated into In-Home Services as a Homecare C.N.A. as required by the ADHC Services Manager.
• Creates and participates in group(s) and one-on-one activities in accordance with daily activity calendar when needed
• Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties

• Processed interoffice and outgoing/incoming mail efficiently, ensuring timely delivery.
• Distributed mail while maintaining confidentiality and addressing sensitive issues.
• Provided administrative support and executed general office duties.

• As a Nursing Care Partner/Patient Care Technician with Sentara, you will have the opportunity to learn many new skills.
• Took patient vitals, performed blood draws, and provided daily care to ensure patient comfort and safety.
• Facilitated admission and discharge processes, assisted with changing, bathing, and ambulating patients, and provided foley catheter care.

• Provided comprehensive patient care, ensuring personal hygiene, toileting, meal preparation, feeding, vital sign monitoring, intake/output tracking, ambulation support, and safe transfers between beds and other areas.
• Assisted patients with daily living activities and personal care needs.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness and safety of patient environments according to health standards.

• Monitored vital signs, reporting changes to nursing staff for timely interventions.
• Collaborated with healthcare team to deliver quality care and promptly address patient needs.
• Assisted patients during rehabilitation exercises and therapy sessions to promote recovery.
• Supported patients with daily living activities, including bathing, grooming, and dressing.
• Communicated effectively with patients and families regarding care plans and updates.
• Responded promptly to call lights and addressed patient needs efficiently.
• Ensured cleanliness and organization of patient rooms and common areas to promote patient comfort and safety.
• Trained new staff on facility protocols and patient care techniques, enhancing team competency and service quality.

• Resolved escalated customer issues, enhancing customer satisfaction and loyalty.
• Assisted customers with product inquiries and resolved complaints promptly.
• Trained new employees on customer service protocols, improving their readiness to handle customer interactions.
• Supervised customer service team to ensure consistent delivery of high-quality support.
• Conducted performance reviews to promote team development and engagement.
• Developed staff schedules to optimize coverage during peak hours.
• Implemented feedback systems that improved service delivery processes.
• Coordinated with departments to streamline communication and operations.