Denise Torres
Channahon,IL
Summary
Knowledgeable care management associate with solid history of proven ability to assess client needs. Demonstrated strong communication and problem-solving skills in high-pressure environments. Experienced with comprehensive client assessments. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
15
15
years of professional experience
Work History
Case Manager Associate
Aetna, a CVS Health Company
01.2021 - Current
- Call members to verify demographics, PCP and complete health risk assessments
- Call PCP and do research for mbr contact information if incorrect
- Assign Case Manager to members
- Assist with Long Term Services and Support faxes
- Point person for CMA's
- Linking assessments
- Documenting calls
- Updating demographics
- Digital Mail
- Waiver Authorization Team
- iNotify Auditor
- LTSS Service Authorizations
- Data Entry
Interpreter
Lawndale Christian Health Center
04.2019 - 04.2020
- Interpret between spanish patients and doctors
Customer Service Supervisor
Scrip Companies
01.2010 - 01.2019
- Take orders and returns from customers via phone
- Work supervisor emails
- Assist representatives with questions
- Worked resolutions team which consists of emailing or calling customers with order information
- Also updated our system with information for the orders
- Spoke with customers and found resolutions for their issues
Education
High school diploma -
Farragut Career Academy High School
Chicago, IL05.2001
Skills
- Call Center
- Customer Service
- Coaching
- Customer Service Skills
- Verbal Communication
- Written Communication
- Problem-solving
- Time management
- Case documentation
- Active listening
Assessments
- Customer Service Skills, Highly Proficient, 01/01/19, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
- Verbal Communication, Highly Proficient, 01/01/19, Measures a candidate's ability to effectively convey information when speaking.
- Written Communication, Familiar, 01/01/19, Measures a candidate's ability to convey written information using proper grammar rules.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager Associate
Aetna, a CVS Health Company
01.2021 - Current
Interpreter
Lawndale Christian Health Center
04.2019 - 04.2020
Customer Service Supervisor
Scrip Companies
01.2010 - 01.2019
High school diploma -
Farragut Career Academy High School
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