Denise Twitchell
Mustang, OK
Summary
Driven team member with proven track record and success in building strong relationships with patients. Proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
Chapa De Indian Health Clinic
Grass Valley, CA
03.2017 - 10.2019
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Reviewed and verified customer information and insurance provider information.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Entered and processed patients' prescriptions into internal system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Trained in HIPPA to maintain patients privacy.
- Organized and kept files in order and complete
- Operated cash registers to accept payment from customer
- Received 100 percent secret shops for several years in customer service
Pharmacy Technician
Save Mart
Grass Valley, CA
02.2005 - 05.2017
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Organized and kept files in order and complete
- Operate cash registers to accept payment from customers
- Established and maintained patient profiles, including list of medications taken by individual patients
Florist
Grass Valley Florist
Grass Valley, CA
01.2001 - 03.2004
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Took phone calls from customers with questions, orders.
- Operated cash register to accept payment from customers
Education
High School Diploma -
Nevada Union Highschool
Grass Valley, CA06.1996
Skills
- Dispensing Medications
- Patient Profile Setup
- Payment Processing
- Prescription Refill Fulfillment
- Data Entry
- Prescription Filling and Labeling
- Answering and Routing Calls
- Cash Register Operations
- Customer Service
- HIPAA Compliance
- Attention to Detail
Timeline
Pharmacy Technician
Chapa De Indian Health Clinic
03.2017 - 10.2019
Pharmacy Technician
Save Mart
02.2005 - 05.2017
Florist
Grass Valley Florist
01.2001 - 03.2004
High School Diploma -
Nevada Union Highschool
Similar Profiles
Miranda NicholsMiranda Nichols
Psychiatric Medical Assistant at Chapa-De Indian ClinicPsychiatric Medical Assistant at Chapa-De Indian Clinic
Kristen Yozukevich (Lindholdt)Kristen Yozukevich (Lindholdt)
Call Center Representative at Chapa-De Indian HealthCall Center Representative at Chapa-De Indian Health
Corrine PulizziCorrine Pulizzi
Sterile Processing Technician Dental at Chapa-De Indian HealthSterile Processing Technician Dental at Chapa-De Indian Health