Denise Waytovich
New Port Richey,FL
Summary
Customer-oriented General Manager with 26 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
1
1
Certification
32
32
years of professional experience
Work History
General Manager
Anastasia Bowling Lanes
St. Augustine, FL
09.1999 - 06.2026
- Directed daily operations, ensuring efficient workflow and exceptional customer service across all departments.
- Developed and maintained budgets, optimizing resource allocation to enhance profitability and operational efficiency.
- Implemented strategic marketing initiatives, boosting community engagement and increasing overall lane utilization.
- Led staff training programs, promoting a culture of continuous improvement and high performance among team members.
- Analyzed financial reports to identify trends, facilitating data-driven decisions for long-term growth strategies.
- Oversaw facility maintenance, ensuring compliance with safety regulations and enhancing guest experience through improved amenities.
- Fostered partnerships with local organizations to strengthen brand presence and drive increased foot traffic to the lanes.
- Managed inventory systems, streamlining supply chain processes to reduce costs while maintaining quality service standards.
Medical Biller
Dr. Angelita Capili
Saint Augustine, FL
01.1999 - 09.1999
- Oversaw billing processes ensuring compliance with healthcare regulations and insurance policies.
- Implemented new software systems to enhance billing accuracy and workflow efficiency.
- Managed patient accounts, resolving discrepancies and addressing inquiries efficiently.
- Trained junior staff on billing procedures, fostering a collaborative work environment.
- Conducted regular audits of billing records to maintain accuracy and reduce errors.
- Collaborated with healthcare providers to ensure timely and accurate documentation for billing purposes.
Senior Medical Receptionist
Dr. Anthony Mussallem
Saint Augustine, FL
04.1994 - 01.1999
- Supervised front desk operations, ensuring efficient patient check-in and check-out procedures.
- Managed patient scheduling, improving appointment flow and reducing wait times.
- Trained and mentored new reception staff, enhancing team performance and service quality.
- Implemented electronic health record system updates, streamlining patient information management.
- Developed and maintained positive relationships with patients, fostering a welcoming office environment.
- Handled billing inquiries and insurance verification, improving accuracy in financial transactions.
Education
High School Diploma -
St. Augustine High School
Saint Augustine, FL06-1981
MBA - Business Administration And Management
St. Leo University
Saint Leo, FLBachelor of Arts - Elementary Education
St. Leo University
Saint Leo, FL04-2008
Associate of Arts - AA
St. Johns River Community College
Saint Augustine, FL04-2006
Clerical Operations - Clerical Operations
St Augustine Technical Institute
Saint Augustine, IL06-1981
Skills
- Operations management
- Staff management
- Effective team management
- Efficient multitasker
- Inventory control
- Labor cost controls
- Customer relationship management
- Client relations
- Staff development
- Sales analysis
- Client management
- Vendor relationships
- Deadline oriented
- Time management
- Administrative skills
- Strategic planning
- Revenue growth
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20+ staff members.
- Documented and resolved customer related issues which led to overall satisfaction.
Certification
- Food Safety Manager Certification
Languages
French
Native or Bilingual
Timeline
General Manager
Anastasia Bowling Lanes
09.1999 - 06.2026
Medical Biller
Dr. Angelita Capili
01.1999 - 09.1999
Senior Medical Receptionist
Dr. Anthony Mussallem
04.1994 - 01.1999
MBA - Business Administration And Management
St. Leo University
High School Diploma -
St. Augustine High School
Bachelor of Arts - Elementary Education
St. Leo University
Associate of Arts - AA
St. Johns River Community College
Clerical Operations - Clerical Operations
St Augustine Technical Institute
BCAF 2026 Manager of the Year
Nominated by the proprietors of Anastasia Bowling Lanes and selected by the BCAF (Bowling Centers Association of Florida) as General Manager of Anastasia Bowling Lanes for 2026.