DENISE WELLINGTON
BROOKLYN,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. The experience and knowledge acquire can be utilized to provide customer service satisfaction.
Overview
26
26
years of professional experience
Work History
Union Representative
Transport Workers Union
02.2019 - Current
- Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
- Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
- Improved workplace conditions for union members by identifying safety hazards and recommending corrective actions.
- Educated a 1000+ union members on their rights, responsibilities, and benefits through informative workshops and training sessions.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Negotiated collective bargaining agreements.
Computer Associate I/II
MTA/New York City Transit
02.2006 - Current
- Performing investigatory tasks including analysis of data to determine if any refunds will be credited to customers.
- Managing the School Metrocard program within the five boroughs and Long Island.
- Reconcile the Negative List file ensuring all requests for cancellation have been processed.
- Pending (monitoring the use of Metrocards once it has been deactivated for any usage) requests for various departments.
- Analyzing reports daily to detect instances of possible fraud with respect to value based MetroCards. Producing reports and monitoring activity for more than 50,000 employees who lost and or had their stolen employee Metrocards stolen for possible fraud to the Police Department.
Computer Aide II
MTA/New York City Transit
02.2001 - 01.2006
- Responsible for processing Metrocard deactivation requests from various departments and agencies
- Monitoring of Metrocards for usage or credit on the pending file
- Generating reports and streamlining the context to make it understandable to allow for investigation of invalid denials on bus usages.
- Maintaining records of pending and deactivations requests of more than 100,000 for fraudulent use.
- Conducted training sessions for staff on new software applications, increasing overall proficiency levels.
- Tested new software and hardware prior to deployment.
Computer Aide I
MTA/New York City Transit
06.1998 - 01.2001
- Handling data entry and telephone correspondence to ensure the deactivation of over 2,000 passes daily and contacting individual schools when problems arise
- Troubleshoot Visual Basics and Access Programs for the School Pass Programs
- Provided monthly statistical reports to the Department of Education
- Liaison between NYC Schools and the Board of Education.
Education
Bachelor of Science in Legal Studies -
John Jay College of Criminal Justice
New York, NY06.2009
Skills
- Data Analysis
- Access
- Microsoft Word and Excel for Windows
- Visual Basics
- Strong communication
- Problem-solving abilities
- Critical thinking
- Interpersonal skills
Timeline
Union Representative
Transport Workers Union
02.2019 - Current
Computer Associate I/II
MTA/New York City Transit
02.2006 - Current
Computer Aide II
MTA/New York City Transit
02.2001 - 01.2006
Computer Aide I
MTA/New York City Transit
06.1998 - 01.2001
Bachelor of Science in Legal Studies -
John Jay College of Criminal Justice
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