Denise Willard
Summary
Reliable Manager demonstrating high level of ownership and initiative. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Proactive Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
20
20
years of professional experience
2
2
Certification
Work History
Assistant General Manager
Rosa Mexicano
07.2022 - 04.2024
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Opened Rosa Mexicano, oversaw a staff of over 50. Responsible for front and back of house.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Restaurant Manager
Giorgio's Restaurant
08.2021 - 04.2022
- Responsible for booking functions
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
General Manager
Aprile's European
08.2013 - 07.2021
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Associate of Science - Hotel And Restaurant Management
Champlain College
Burlington, VT05.1989
Skills
- Operations management
- Business operations knowledge
- Recruitment
- Staff Development
- Develop training manuals for food and beverage service
- Complex problem solving
- Employee Relations
- Employee Scheduling
Certification
Serve Safe Certification 2023
Allergy Awareness Certification 2023
Timeline
Assistant General Manager
Rosa Mexicano
07.2022 - 04.2024
Restaurant Manager
Giorgio's Restaurant
08.2021 - 04.2022
General Manager
Aprile's European
08.2013 - 07.2021
Associate of Science - Hotel And Restaurant Management
Champlain College