Denise Woods
Pooler,GA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
33
33
years of professional experience
Work History
Front Desk Agent
Woodspring Suites
10.2023 - Current
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Program Manager of Residential Services
Community Options Inc
03.2014 - 06.2023
- Streamlined communication channels for improved team collaboration and client satisfaction.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Boosted staff productivity by providing continuous training and development opportunities.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Increased client satisfaction levels through regular feedback collection and prompt issue resolution.
Residential Program Manager
Caring Hands, PCH
12.2010 - 03.2014
- Enhanced program efficiency through the development and implementation of streamlined administrative processes.
- Managed financial aspects of the residential program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs.
- Reduced staff turnover by fostering a positive work environment, providing training opportunities, and offering regular feedback to team members.
- Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
Director of Sales
Hampton Inn & Suites By Hilton
02.2007 - 12.2010
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Built relationships with customers and community to establish long-term business growth.
Senior Correctional Officer
Mercer County Workhouse
02.2001 - 01.2007
- Reduced instances of inmate misconduct by enforcing strict adherence to facility rules and regulations.
- Conducted thorough searches for contraband, preventing potential threats to the safety of staff and inmates.
- Maintained safety and security within the correctional facility through diligent monitoring and supervision of inmates.
- Led training programs for newly hired correctional officers, emphasizing safety protocols and proper use of restraint equipment.
Senior Customer Service Representative
Trenton Water Works
03.1991 - 02.2001
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Reduced call wait times by implementing effective time management techniques within the team.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - Criminal Justice
Regents University
Virginia Beach, VA05.2008
Bachelor of Arts - Accounting And Business Management
The College of New Jersey
Trenton, NJ05.1996
Skills
- Guest Relations
- Transportation Information
- Room Assignments
- Credit and Cash Payments
Timeline
Front Desk Agent
Woodspring Suites
10.2023 - Current
Program Manager of Residential Services
Community Options Inc
03.2014 - 06.2023
Residential Program Manager
Caring Hands, PCH
12.2010 - 03.2014
Director of Sales
Hampton Inn & Suites By Hilton
02.2007 - 12.2010
Senior Correctional Officer
Mercer County Workhouse
02.2001 - 01.2007
Senior Customer Service Representative
Trenton Water Works
03.1991 - 02.2001
Bachelor of Science - Criminal Justice
Regents University
Bachelor of Arts - Accounting And Business Management
The College of New Jersey