Denise Woods
Pooler,GA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
33
33
years of professional experience
Work History
Front Desk Agent
Woodspring Suites
Pooler, GA
10.2023 - Current
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Program Manager of Residential Services
Community Options Inc
Robbinsville, NJ
03.2014 - 06.2023
- Streamlined communication channels for improved team collaboration and client satisfaction.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Boosted staff productivity by providing continuous training and development opportunities.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Increased client satisfaction levels through regular feedback collection and prompt issue resolution.
Residential Program Manager
Caring Hands, PCH
Decatur, GA
12.2010 - 03.2014
- Enhanced program efficiency through the development and implementation of streamlined administrative processes.
- Managed financial aspects of the residential program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs.
- Reduced staff turnover by fostering a positive work environment, providing training opportunities, and offering regular feedback to team members.
- Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
Director of Sales
Hampton Inn & Suites By Hilton
Savannah, GA
02.2007 - 12.2010
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Built relationships with customers and community to establish long-term business growth.
Senior Correctional Officer
Mercer County Workhouse
Lambertville, NJ
02.2001 - 01.2007
- Reduced instances of inmate misconduct by enforcing strict adherence to facility rules and regulations.
- Conducted thorough searches for contraband, preventing potential threats to the safety of staff and inmates.
- Maintained safety and security within the correctional facility through diligent monitoring and supervision of inmates.
- Led training programs for newly hired correctional officers, emphasizing safety protocols and proper use of restraint equipment.
Senior Customer Service Representative
Trenton Water Works
Trenton, NJ
03.1991 - 02.2001
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Reduced call wait times by implementing effective time management techniques within the team.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - Criminal Justice
Regents University
Virginia Beach, VA05.2008
Bachelor of Arts - Accounting And Business Management
The College of New Jersey
Trenton, NJ05.1996
Skills
- Guest Relations
- Transportation Information
- Room Assignments
- Credit and Cash Payments
Timeline
Front Desk Agent
Woodspring Suites
10.2023 - Current
Program Manager of Residential Services
Community Options Inc
03.2014 - 06.2023
Residential Program Manager
Caring Hands, PCH
12.2010 - 03.2014
Director of Sales
Hampton Inn & Suites By Hilton
02.2007 - 12.2010
Senior Correctional Officer
Mercer County Workhouse
02.2001 - 01.2007
Senior Customer Service Representative
Trenton Water Works
03.1991 - 02.2001
Bachelor of Science - Criminal Justice
Regents University
Bachelor of Arts - Accounting And Business Management
The College of New Jersey