Denise Alfaro Verdin
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walgreens
Humble, TX
10.2022 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
Shift Leader
Walgreens
Houston, TX
05.2022 - 08.2022
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Implemented company policies consistently across all shifts.
Customer Service Representative
Walgreens
Houston, TX
03.2019 - 04.2022
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Shipping Clerk
Amazon
Houston, TX
05.2018 - 09.2018
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
High School Diploma -
Benjamin O Davis Senior High School
Houston, TX05-2018
Skills
- Paperwork Processing
- Product Knowledge
- Retail sales customer service
- Problem-solving abilities
- Order Fulfillment
- Problem Resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Walgreens
10.2022 - Current
Shift Leader
Walgreens
05.2022 - 08.2022
Customer Service Representative
Walgreens
03.2019 - 04.2022
Shipping Clerk
Amazon
05.2018 - 09.2018
High School Diploma -
Benjamin O Davis Senior High School
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