Denise (Dee) Dunbar
Greeneville,TN
Summary
Dynamic and detail-oriented professional with extensive patient experience skills. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication skills . Skilled in data entry and maintaining confidentiality, while demonstrating strong organizational and multitasking abilities in fast-paced environments.
Overview
38
38
years of professional experience
Work History
Receptionist
Greeneville Internal Medicine & Family Practice
Greeneville, TN
02.2023 - Current
- Managed patient check-in and appointment scheduling efficiently.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained accurate patient records and confidential information diligently.
- Assisted in managing office supplies and inventory for smooth operations.
- Provided exceptional customer service, addressing patient inquiries promptly.
- Utilized electronic health record systems to streamline patient data entry.
- Collaborated with medical staff to improve workflow and patient experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Patient Access Representative
Ensemble Health Partners
Greeneville, TN
06.2001 - 02.2023
- Facilitated patient check-in processes, ensuring accurate data collection and compliance with healthcare regulations.
- Managed scheduling and appointment coordination to optimize patient flow and enhance service delivery.
- Assisted patients in navigating insurance verification procedures, resolving inquiries and discrepancies effectively.
- Collaborated with clinical staff to streamline communication, improving overall patient experience and satisfaction.
- Utilized electronic health record systems to maintain up-to-date patient information and support operational efficiency.
- Trained new team members on best practices for patient access protocols and customer service standards.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Meat Cutter
Food City
Greeneville, TN
08.1988 - 01.2009
- Operated cutting tools to prepare meats according to quality standards.
- Ensured compliance with health and safety regulations during meat preparation.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Maintained cleanliness of workstations, adhering to sanitation protocols.
- Collaborated with team members to optimize workflow efficiency in meat department.
- Trained new employees on safe handling techniques and equipment usage.
- Cut meats to customer specifications and answered questions about specialty products.
- Monitored product freshness, ensuring timely rotation of stock for quality assurance.
- Provided exceptional customer service by assisting shoppers with meat selections and inquiries.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
Education
High School Diploma - General
Copperas Cove High
Copperas Cove, TX05.1988
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Appointment scheduling
Greeting and seating clients
Data inputting
Administrative support
Multi-line telephone operation
Clerical support
Professional demeanor
Documentation and reporting
Service-oriented mindset
Multi-line telephone systems
Bookkeeping
Information protection
Office equipment operations
Front desk operations
Phone etiquette
Positive and professional
Calm demeanor
Reception desk management
Multitasking and prioritization
Office supply inventory control
Customer service
Attention to detail
Punctual and reliable
Call answering and routing
Payment processing
Courteous and professional
Timeline
Receptionist
Greeneville Internal Medicine & Family Practice
02.2023 - Current
Patient Access Representative
Ensemble Health Partners
06.2001 - 02.2023
Meat Cutter
Food City
08.1988 - 01.2009
High School Diploma - General
Copperas Cove High