Denise N. Diaz
Bronx,
Summary
Resourceful and service-driven professional with a strong background in leadership and volunteer experience. Current growing academic foundation in psychology and health education. Proven ability to communicate effectively with the public, manage high-pressure situations with composure, and support team goals with integrity and reliability.
Overview
14
14
years of professional experience
Work History
School Community Volunteer
Democracy Prep Charter School
New York
09.2015 - 03.2020
- Chaperoned school-aged children on educational trips, ensuring safety and positive behavior.
- Attend meetings to support parent-teacher collaboration, and strengthen school-community partnerships.
- Canvassed the local neighborhood to raise awareness about school programs and enrollment opportunities.
Assistant Manager
Aldi Food Market
Bronx
08.2012 - 06.2017
- Trained and coached employees to the highest performance and achievement of sales goals.
- Monitored daily sales and customer trends to determine price schedules and discount prices.
- Prepared budgets and approved budget expenditures.
- Performed management tasks such as opening and closing registers, counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Lead Cashier
The Children’s Place
New York
10.2005 - 01.2012
- Greeted customers, answered inquiries, and provided information on services and merchandise.
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Maintained knowledge of current sales, promotions, and policies.
- Performed opening and closing duties, including register set-up, daily balancing, and depositing.
Customer Service Representative
Domino’s Pizza
New York
08.2008 - 01.2009
- Managed a heavy volume of calls and processed phone orders.
- Entered phone orders into the computer and ensured the accuracy of orders.
- Reconciled the cash register by balancing daily totals.
Education
Bachelor of Arts - Psychology
CUNY Lehman College
Bronx, New York05-2026
Associate of Arts - Psychology
Bronx Community College
02.2022
Skills
- Issue resolution and conflict management
- Team collaboration and training
- Software proficiency for documentation
- Problem assessment and solution identification
- Effective communication
- Team building
- Mental health awareness
Timeline
School Community Volunteer
Democracy Prep Charter School
09.2015 - 03.2020
Assistant Manager
Aldi Food Market
08.2012 - 06.2017
Customer Service Representative
Domino’s Pizza
08.2008 - 01.2009
Lead Cashier
The Children’s Place
10.2005 - 01.2012
Bachelor of Arts - Psychology
CUNY Lehman College
Associate of Arts - Psychology
Bronx Community College
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