Denisha Burnett
New York
Summary
Energetic Crisis Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
1
1
year of professional experience
Work History
Office Manager
E & J Sales
New Jersey
06.2024 - 12.2024
- Provided comprehensive administrative support to management and staff, ensuring smooth daily operations.
- Created, updated, and organized reports, correspondence, and presentations using Microsoft Ofce Suite.
- Managed scheduling, data entry, and document preparation with accuracy and attention to detail.
- Handled communications professionally to maintain strong relationships with clients and vendors.
- Supported accounting and inventory tracking tasks.
- Coordinated scheduling and appointments for team members and clients.
- Developed filing systems to organize documents and improve accessibility.
- Assisted in the preparation of reports and presentations for management meetings.
- Facilitated communication between departments to enhance workflow efficiency.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Director of Customer Relations
Culturey LLC
New York
- Supervised and trained staff to optimize performance and customer satisfaction.
- Created and implemented service policies improving retention.
- Managed data reporting, feedback evaluations, and cross-department communication.
- Strengthened team performance through coaching and professional development initiatives.
Front Desk Manager
Equinox
New York
- Trained and supervised front desk staff, ensuring compliance with service standards.
- Managed scheduling, check-in procedures, and conict resolution.
- Delivered exceptional customer service while overseeing operations and guest experiences.
Education
Business Administration And Management -
LaGuardia Community College
New York, NY, United StatesSkills
- Microsoft Office Suite Expert
- Data Entry Advanced
- Records Management Advanced
- Customer Relations Expert
- Scheduling & Coordination Advanced
- Administrative Support Expert
- Medical Filing & Confidential Documentation Advanced
- Conflict resolution
- Communication strategies
- Contingency planning
Timeline
Office Manager
E & J Sales
06.2024 - 12.2024
Director of Customer Relations
Culturey LLC
Front Desk Manager
Equinox
Business Administration And Management -
LaGuardia Community College