Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denisha Pride

Akron

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

24
24
years of professional experience

Work History

Customer Relations Representative

Homesite Insurance
06.2020 - 11.2023
  • Responded to customer requests for products, services, and company information.
  • Communicated with customers to assess and address individual needs, providing timely and quality support.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Inbound Sales Representative

Spectrum
12.2012 - 06.2020
  • Documented details of calls and customer interactions.
  • Increased overall sales through streamlining sales procedures and maintaining long-term relationships with clients.
  • Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.

Dispatcher

American Medical Response, AMR
12.1999 - 02.2012
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of ambulances
  • Set up Emergency and Non-Emergency transports for patients
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Education

Associate of Science - Business Management

University of Akron
Akron, OH
05.2010

Skills

  • Customer Service
  • Issue Resolution
  • Customer Satisfaction
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Staff Education and Training
  • Sales Expertise
  • Call Center Operations

Timeline

Customer Relations Representative

Homesite Insurance
06.2020 - 11.2023

Inbound Sales Representative

Spectrum
12.2012 - 06.2020

Dispatcher

American Medical Response, AMR
12.1999 - 02.2012

Associate of Science - Business Management

University of Akron

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Denisha Pride