Denisha Simmons
Fort Worth,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist I
ASM Research
Fort Worth, TX
03.2021 - 02.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Handled over 21 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Mail Handler Assistant
United States Postal Service
Fort Worth, TX
09.2020 - 03.2021
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule
- Developed and maintained courteous and effective working relationships
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Customer service associate/Pharmacy Technician
Walgreens
Fort Worth, TX
07.2016 - 09.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
- Ensured compliance with company service standards and inventory and cash control procedures
- Processed shipments to complete timely updates of shelves and merchandise displays
- Observed customer purchases in line and differentiated between standard portions
- Quickly and accurately counted drawers at start and end of each shift
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Maintained top-notch client servicing standards and overall satisfaction
- Followed standardized procedures for issuing cash refunds
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
- Maintained current knowledge of store promotions and highlighted sales to customers
- Used POS system to enter orders, process payments, and issue receipts
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Assisted customers by answering questions and fulfilling requests
- Checked prices for customers and processed items sold by scanning barcodes
- Educated customers on promotions to enhance sales.
Receptionist/esthetician
Sadie Madison Beauty Bar
Fort Worth, TX
06.2019 - 09.2019
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Communicated any relevant schedule changes to spa supervisor
- Offered appointment information updates to guests in polite and courteous manner
- Scheduled and confirmed appointments and meetings for massage therapists and estheticians
- Fostered friendly, warm and exceptional customer experience
- Flexibly worked evenings and weekends to ensure proper spa coverage
- Stocked treatment rooms with proper supplies
- Analyzed skin condition and made appropriate product recommendations
- Notified supervisor of supply needs to ensure necessary items were in stock
- Handled busy schedules and stayed on top of key deadlines
- Welcomed clients arriving for appointments
- Assisted manager with daily spa operations, including opening and closing procedures
- Performed special anti-oxidant, acne and microdermabrasion facial services
Education
Bachelor's - Psychology
Southern New Hampshire University
Online03.2025
Certificate of Completion in Dermalogica Certified - undefined
Ogle Beauty School of Hair
2013
High School Diploma -
North Crowley High School
Fort Worth, TX2012
Skills
- Customer Service
- Scheduling
- Filing
- Data Entry
- Microsoft Word
- Clerical
- Makeup Application
- Esthetician
- Verbal and Written Communication
- Responding to Difficult Customers
- Understanding Customer Needs
- Customer Data Confidentiality
- Multitasking and Prioritization
- Customer Account Management
- Inventory Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Specialist I
ASM Research
03.2021 - 02.2022
Mail Handler Assistant
United States Postal Service
09.2020 - 03.2021
Receptionist/esthetician
Sadie Madison Beauty Bar
06.2019 - 09.2019
Customer service associate/Pharmacy Technician
Walgreens
07.2016 - 09.2020
Bachelor's - Psychology
Southern New Hampshire University
Certificate of Completion in Dermalogica Certified - undefined
Ogle Beauty School of Hair
High School Diploma -
North Crowley High School