Denishia Carter
Ackerman,MS
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
1
1
Language
1
1
Certification
18
18
years of professional experience
Work History
Medical Receptionist/Certified Nursing Assistant
Blissful Nursing and Mental Health Services P.C.
Ackerman, Mississippi
10.2022 - Current
- Assisted in triaging patients, obtaining vital signs, and performing basic tests to ensure timely care.
- Performed venipuncture and collected blood samples from patients for laboratory testing.
- Maintained accurate patient records and charts, ensuring compliance with HIPAA regulations.
- Coordinated referrals to specialists and managed follow-up appointments to ensure seamless patient continuity of care.
- Verified insurance coverage and collected patient payments to facilitate smooth billing processes.
- Proficient in Electronic Health Records (EHR) systems and medical terminology.
- Implemented proper infection control practices to prevent the spread of disease.
- Managed inventory of supplies and ensured proper storage of specimens to support efficient clinical operations.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
Hospice Certified Nursing Assistant
Legacy Hospice
Starkville, MS
06.2023 - 09.2025
- Delivered compassionate care and support to hospice patients in their homes, addressing physical and emotional needs.
- Promoted patients' comfort and dignity throughout hospice journey by tailoring care to individual preferences.
- Supported patients with activities of daily living, enhancing their comfort and dignity.
- Offered emotional support to patients and families during challenging times. to patients and families, fostering a compassionate environment during end-of-life care.
- Provided compassionate companionship to patients and families during difficult times.
- Monitored and reported changes in patients' health and behavior to healthcare team, facilitating timely interventions.
- Collaborated with healthcare professionals to ensure the highest quality of care.
- Participated in ongoing training and education to enhance skills and knowledge.
- Maintained a clean and safe environment for patients.
Certified Nursing Assistant
Choctaw Nursing and Rehabilitation Center
Ackerman, MS
06.2017 - 08.2023
- Assisted patients with daily living activities, including bathing, dressing, grooming, enhancing their overall well-being.
- Supported patients in personal hygiene, ensuring dignity and comfort through bathing, toileting, and tooth brushing assistance.
- Facilitated activities of daily living for patients with limited mobility, enhancing their independence and quality of life.
- Supported patients during feeding and ambulation, promoting comfort, safety, and independence.
- Supported patients during feeding to ensure proper nutrition intake. and monitored intake to help patients achieve nutritional objectives.
- Ensured cleanliness and safety of patient areas.
- Administered medications while providing emotional support and companionship, fostering a safe and comforting environment for patients.
- Administered medications while providing emotional support and companionship, fostering trust and a comforting environment.
Payroll Specialist
Omni Interactions Inc.
Remote
12.2021 - 11.2022
- Resolved payroll discrepancies, ensuring accurate employee compensation and fostering trust.
- Assisted customers with product selection based on individual needs.
- Maintained knowledge of current promotions and product features.
- Established and maintained positive relationships with customers.
- Investigated and resolved customer inquiries and complaints, improving overall customer satisfaction.
- Resolved customer issues with products or services to help with retention.
- Researched and identified solutions to technical problems.
- Provided technical support to customers regarding their product.
- Handled daily inbound calls from customers to address inquiries and enhance service response.
Certified Nursing Assistant
Neshoba County General Nursing Home
Philadelphia, MS
10.2014 - 04.2017
- Delivered direct care to patients, assisting with bathing, feeding and grooming tasks.
- Provided assistance with activities of daily living, including feeding, grooming, and hygiene.
- Monitored and recorded patient vital signs, temperature, and oxygen saturation levels to assist in tracking health status.
- Monitored patients for discomfort and communicated abnormalities to nursing staff for timely intervention.
- Observed changes in patients' status and responded to any immediately communicated concerns to nursing staff.
- Repositioned non-ambulatory patients regularly to minimize risk of pressure ulcers and enhance comfort.
- Responded promptly to call lights, providing timely assistance to patients.
- Communicated with patients to ascertain feelings and needs for emotional support and comfort.
- Observed patient's response, reactions, and changes to medications.
- Wore personal protective equipment (PPE) correctly to maintain safety standards. and followed patient safety and infection control guidelines.
- Documented patients' daily needs, including input and output reports, to ensure accurate and timely care delivery.
Crew Member Trainer
McDonald's
Louisville, MS
06.2008 - 10.2014
- Trained new employees on company policies and food preparation procedures, improving team readiness and elevating service quality.
- Studied and memorized food and drink recipes to ensure efficient order preparation. to prepare orders with speed and accuracy.
- Resolved customer complaints by remaking dishes and issuing refunds, fostering customer satisfaction and loyalty.
- Communicated with customers regarding orders, comments and complaints.
- Leveraged comprehensive knowledge of store menus to promote and highlight promotions and limited-time offers effectively.
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross - contamination.
- Placed orders into POS systems and handled cash and credit transactions.
- Stocked and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake and frozen custard machines.
Education
NONE -
East Mississippi Community College
Mayhew, MS01-2018
Certified Clinical Medical Assistant, Certified Nursing Assistant And Certified Phlebotomy Tech. -
Stepping Stones Career College
Louisville, MS12-2014
High School Diploma -
Louisville High School
Louisville, MS01-2008
Skills
- Electronic Health Records
- HIPAA compliance
- Insurance verification
- Patient triage
- Billing software
- Record keeping
- Records management
- Data entry
- Appointment scheduling
- Time management
- Attention to detail
- Interpersonal communication
Certification
- Basic Life Support Certification, American Heart Association, Louisville, MS
Languages
English
Full Professional
Timeline
Hospice Certified Nursing Assistant
Legacy Hospice
06.2023 - 09.2025
Medical Receptionist/Certified Nursing Assistant
Blissful Nursing and Mental Health Services P.C.
10.2022 - Current
Payroll Specialist
Omni Interactions Inc.
12.2021 - 11.2022
Certified Nursing Assistant
Choctaw Nursing and Rehabilitation Center
06.2017 - 08.2023
Certified Nursing Assistant
Neshoba County General Nursing Home
10.2014 - 04.2017
Crew Member Trainer
McDonald's
06.2008 - 10.2014
NONE -
East Mississippi Community College
Certified Clinical Medical Assistant, Certified Nursing Assistant And Certified Phlebotomy Tech. -
Stepping Stones Career College
High School Diploma -
Louisville High School