Denis Joseph Suazo
Vista,CA
Summary
Dynamic and detail-oriented professional with extensive experience in guest service at Bjs Restaurants Inc. Proven ability to enhance customer satisfaction through exceptional communication and organization. Successfully boosted sales by confidently upselling menu items while maintaining a welcoming environment. Skilled in cash handling and multitasking, ensuring efficient operations during peak hours.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Bjs Restaurants Inc
Carlsbad, CA
01.2023 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Bartender
Rooftop Bar
Oceanside, CA
03.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Server
Chilis's Bar and Grill
Vista, CA
01.2021 - 12.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Crew MEMBER
Trader Joe's
Oceanside, CA
08.2018 - 06.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Partnered efficiently with colleagues while incorporating guidance from supervisors.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Rancho Buena Vista
Vista, CA06-2019
Skills
- Organization
- Guest service
- Customer satisfaction
- Exceptional communication
- Detail-oriented
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Bartender
Rooftop Bar
03.2023 - 09.2024
Restaurant Server
Bjs Restaurants Inc
01.2023 - Current
Restaurant Server
Chilis's Bar and Grill
01.2021 - 12.2023
Crew MEMBER
Trader Joe's
08.2018 - 06.2022
High School Diploma -
Rancho Buena Vista