Denissa Reyes Navarro
Columbus,OH
Summary
Bilingual Customer Service Agent and sales representative skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale.
Overview
9
9
years of professional experience
Work History
Outside Sales Representative
Empire Today Flooring
Columbus, OH
11.2023 - Current
- Offered each customer top-notch personal service and polite support to boost sales and customer satisfaction.
- Showcased products features and warranties to customers and discussed installation details.
- Used consultative sales approach to understand customer needs and wants and recommends relevant offering.
- Negotiated prices, terms of sales and service agreements.
- Followed up with customers after floor installation to assess satisfaction and resolve any concerns.
Call center representative
Safelite auto glass
Columbus, OH
04.2019 - 09.2021
- Appointments Scheduling for glass replace/repair (Passenger and Commercial Vehicles), Spanish Interpreter, car insurance verification and deductible verification, Filled glass claim Allstate, Progressive, Liberty Mutual and many more, Quality Assurance
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Receptionist
Dr. William Recktenwald, Dental Office
04.2016 - 07.2017
- Appointments Scheduling, and called patients to remind them of the Appointments, Interpreted for patients who don’t know English to Spanish, Explain to the patient about their treatment plan and payments plans, Insurance verification
Medical Assistant
Dr.Frank Roberto, pediatrics office
08.2015 - 02.2016
- Appointments Scheduling, and called patients to remind them of the Appointments, Take Vital Sign on patients and made sick visit, Interpreted for patients who don’t know English to Spanish, Take the patient to the examination room and make annual prepare the room for the Doctor, PFTS (Pulmonary function tests) Test for kids, Experience using EMR Program and Centricity, Draw blood in patients
Medical Assistant Internship
Dr, Habib Nazarian Pediatrics, Pediatrics Cardiology
05.2015 - 07.2015
- Appointments Scheduling, and called patients to remind them of the Appointments, Take Vital Sign on patients and made sick visit, Interpreted for patients who don’t know English to Spanish, check the vaccines to every patient and apply vaccines, Take the patient to the examination room and make annual prepare the room for the Doctor, Call the insurance to check the PCP of every patient
Customer Service and Deli-man
Key Food Supermarket
- Provided an exceptional customer experience for disabled patrons, Provide training and information to employees which helped productivity remain high, Processed customer orders and promoted additional sales in a friendly manner, Assisted administration with new staff interviews
Education
Medical Assistant Program -
Allen School of Health Science
Jamaica, NYEnglish as a second Language -
La Guardia Community College
Long Island City, NYRegents Diploma -
John Adams High School
Jamaica, NYSkills
- Reliable
- Responsible
- Honest
- Team player
- Easily adapt to new concepts and responsibilities
- Knowledge of Microsoft, Excel and Power point
- Fluent in Both Languages English and Spanish
Timeline
Outside Sales Representative
Empire Today Flooring
11.2023 - Current
Call center representative
Safelite auto glass
04.2019 - 09.2021
Receptionist
Dr. William Recktenwald, Dental Office
04.2016 - 07.2017
Medical Assistant
Dr.Frank Roberto, pediatrics office
08.2015 - 02.2016
Medical Assistant Internship
Dr, Habib Nazarian Pediatrics, Pediatrics Cardiology
05.2015 - 07.2015
Customer Service and Deli-man
Key Food Supermarket
Medical Assistant Program -
Allen School of Health Science
English as a second Language -
La Guardia Community College
Regents Diploma -
John Adams High School