DENISSE ANTIGUA
Yonkers,NY
Summary
• Top peformer banker for Santander Bank 2024.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Santander Bank
07.2023 - Current
- Creating customized solutions for new and existing clients to help them achieve their financial goals.
- Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about b products and services.
- Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership, and collaboration in a virtual or face-to-face environment.
Associate Banker
JP MORGAN CHASE
10.2022 - 07.2023
- Identifying clients financial needs through questionnaires and one-on-one communication, making them feel welcomed and at peace resulting in recommendations for investments
- Ensured financial transactions are accurately completed and are compliant with bank standards including personal banking and credit card needs
- Provided strategic advice by engaging with customers and advising them on current promotions and programs
Teller Representative
Santander Bank
12.2020 - 01.2022
- Providing exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
- Ability to effectively ask questions and identify needs to enhance the customer relationship
- Excellent communication skills with ability to be concise, clear, and consistent manner
- Cash Handling experience
- Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions
Morning Manager
All Stars Sports Bar & Grill
07.2018 - 11.2020
- Enforce health and safety standards, including proper food handling and sanitation
- Maintain a positive and collaborative work environment and fostering teamwork
- Prep bar station and host stand every morning and leave equipment ready for the afternoon team
- Manage inventory template once a month and restock missing items
- Cash count each employee that worked morning shifts and secure cashier boxes
Supervisor
Texaco Licey
05.2016 - 12.2019
- Provide assurance on the quality and effectiveness of internal control, risk management (current or emerging) and governance processes and systems in Risks space
- Executes control design and operating effectiveness testing over the administrative areas
- Prepare drafts of the recommendations to be presented Manager and weekly meetings, supervising and coaching staff as part of internal reviews and activities
Education
Masters - Finance
Monroe College
01.2024
Bachelor of Science - Business Administration
Universidad Catolica Nordestana (UCNE)
05.2020
Skills
- Effective team leader
- Coachable
- Active Listener
- Fluent in English and Spanish
- Verbal communication and influence skills
- Team Work
Timeline
Relationship Banker
Santander Bank
07.2023 - Current
Associate Banker
JP MORGAN CHASE
10.2022 - 07.2023
Teller Representative
Santander Bank
12.2020 - 01.2022
Morning Manager
All Stars Sports Bar & Grill
07.2018 - 11.2020
Supervisor
Texaco Licey
05.2016 - 12.2019
Masters - Finance
Monroe College
Bachelor of Science - Business Administration
Universidad Catolica Nordestana (UCNE)
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