Denisse Ardon
Lynwood,CA
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
9
9
years of professional experience
Work History
Legal Administrative Assistant
The Matian Firm, APC
Los Angeles, CA
01.2023 - 01.2025
- Assisted with creating immigration and criminal defense retainers ensuring that the service, client's personal information, and payment plan were properly implemented on each retainer.
- Collected initial deposits and reported all earnings daily on spreadsheets.
- Created invoices for clients and submitted payments in accordance with account receivable and collections.
- Interacted with 20 clients daily to explain contract signatures, overview of the services, and future steps in the legal process.
- Presented retainer to in-person clients to achieve signatures and deliver invoices with further instructions of their case.
- Emailed remote clients their retainers and communicated the urgency and importance of the retainer for their case to begin.
- Called clients to discuss the timelines and address any concerns or questions regarding the retainer and service.
- Received calls from clients and staff needing further assistance and transferred them to their respective departments.
- Operated databases (i.e.: Airtable, Clio) of contract completion and payments to keep track of all clients that were missing signatures, awaiting attorney assignment, or needing amendments.
- Communicated with attorneys daily to comprehend services and provide clients with information in preparation for their legal team.
- Monitored compliance of legal processes to ensure firm standards.
- Coordinated with intake/sales specialists, attorneys, supervisors, and management to facilitate proper documentation from clients.
- Revised, scanned, uploaded, and finalized client documentation to individual case files for attorney review.
- Conducted legal research that supported client documentation and provided necessary information for further evaluation from attorneys.
- Amended retainers with listed issues after attorney review if applicable.
Department Manager
McDonald's
Los Angeles, CA
04.2016 - 02.2022
- Managed Guest Service Department and People Department to supervise the development of speedy service with customer and employee satisfaction.
- Successfully created crew schedules of 70 employees.
- Supervised a store with 20 or more employees at a time and trained those that were new.
- Coordinated with supervisors on company decisions and ensure policies were followed.
- Monitored cash procedures on all employees and enforced safety protocols.
- Handled customer complaints professionally and efficiently de-escalated situations.
- Administered and coordinated with health department during inspections to achieve high scores in food safety and cleanliness.
- Maintained satisfactory communication with customers and speedy service to ensure an excellent quality experience.
- Tracked all breaks and shifts were completed in accordance to labor laws and fulfill payroll duties that general manager assigned.
- Assistant to general manager filing paperwork including applications, coin orders, deposits, and sales.
Education
Bachelor of Science - Criminal Justice
California State University
Los Angeles05.2024
Associate in Science - Administration of Justice
Los Angeles Southwest College
Los Angeles, CA06.2021
Associate in Arts - Social And Behavioral Sciences
Los Angeles Southwest College
Los Angeles, CA06.2021
Associate in Arts - Liberal Arts & Sciences
Los Angeles Southwest College
Los Angeles, CA06.2021
Skills
- Administrative Support
- Legal Research
- Regulatory Compliance
- Time Management
- Written and Oral Communication
- Detail Oriented
- Proofreading
- Billing and Invoicing
- Case management/ legal database software
- Microsoft Office
Timeline
Legal Administrative Assistant
The Matian Firm, APC
01.2023 - 01.2025
Department Manager
McDonald's
04.2016 - 02.2022
Bachelor of Science - Criminal Justice
California State University
Associate in Science - Administration of Justice
Los Angeles Southwest College
Associate in Arts - Social And Behavioral Sciences
Los Angeles Southwest College
Associate in Arts - Liberal Arts & Sciences
Los Angeles Southwest College