Johannah Lindsey
Warrensville Heights
Summary
Proactive professional with a solid background in legal administration and customer service. Skilled in managing case files, training staff, and ensuring compliance, contributing to improved operational efficiency and client satisfaction.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Legal Administrative Assistant
Department of Veterans Affairs
Cleveland, OH
05.2016 - 06.2026
- Managed case files and documentation for veterans' legal matters, ensuring compliance with regulations.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Assisted in drafting legal correspondence and documents, enhancing accuracy and clarity of communications.
- Maintained comprehensive records using case management systems, streamlining information retrieval processes.
- Liaised with external agencies to gather necessary information, facilitating timely resolution of cases.
- Trained new staff on office procedures and software applications, fostering a collaborative team environment.
- Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the Call center.
- Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
Customer Service Representative
Department of National Defence
Cleveland, OH
12.2011 - 05.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained and mentored new representatives on operational procedures and customer engagement strategies.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Analyzed feedback data to identify trends and recommend service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Business Administration
Cuyahoga Community College
Cleveland, OHSkills
- Office administration
- File management
- Calendar management
- Proofreading
- Document preparation
- Notary public
- Microsoft office
- Client service and support
- Administrative support
- Client communication
- Document editing
- Exceptional telephone etiquette
- Administrative assistance
- Editing and proofreading
Certification
Notary Public
Languages
English
Professional Working
Timeline
Legal Administrative Assistant
Department of Veterans Affairs
05.2016 - 06.2026
Customer Service Representative
Department of National Defence
12.2011 - 05.2016
No Degree - Business Administration
Cuyahoga Community College