Denisse Ardon
Lynwood,CA
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Legal Administrative Assistant
The Matian Firm, APC
Los Angeles, CA
01.2023 - 01.2025
- Drafted immigration and criminal defense retainers.
- Opened case files and profread documentation to ensure compliance with legal standards.
- Administered billing procedures to maintain accurate records of client accounts and expedite payment processing.
- Created invoices for clients and submitted payments in accordance with account receivable and collections.
- Interacted with 20 clients daily to explain contract signatures, overview of the services, payment plans and future steps in the legal process,
- Called and emailed clients to discuss the timelines and address any concerns or questions regarding the retainer and service.
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
- Operated databases (i.e.: Airtable, Clio) of contract completion and payments to keep track of all clients that were missing signatures, awaiting attorney assignment, or needing amendments.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Coordinated with intake/sales specialists, attorneys, supervisors, and upper management to assist with intake and attorney vetting for all clients.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Conducted legal research that supported client documentation and provided necessary information for further vetting from attorneys.
- Amended retainers with listed issues after attorney review if applicable.
Department Manager
McDonald's
Los Angeles, CA
04.2016 - 02.2022
- Oversaw operations of Guest Service Department and People Department.
- Ensured customer service excellence and speedy service through effective oversight of daily activities.
- Developed schedules and strategies for over 70 employees to enhance workforce productivity while minimizing labor costs.
- Conducted training sessions for new staff members.
- Coordinated with supervisors on company decisions and ensure policies were followed.
- Monitored employee cash handling procedures to ensure compliance with safety protocols.
- Handled customer complaints professionally and efficiently de-escalated situations.
- Administered and coordinated with health department during inspections to achieve high scores in food safety and cleanliness.
- Tracked all breaks and shifts in accordance to labor laws and ensured completion of payroll tasks assigned by general manager.
- Supported general manager by handling paperwork related to applications, coin orders, deposits, and sales.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Analyzed sales data to identify trends, informing strategic decisions for menu offerings and promotions.
Education
Bachelor of Science - Criminal Justice
California State University
Los Angeles05.2024
Associate in Science - Administration of Justice
Los Angeles Southwest College
Los Angeles, CA06.2021
Associate in Arts - Social And Behavioral Sciences
Los Angeles Southwest College
Los Angeles, CA06.2021
Associate in Arts - Liberal Arts & Sciences
Los Angeles Southwest College
Los Angeles, CA06.2021
Skills
- Administrative Support
- Data Entry
- Regulatory Compliance
- Time Management
- Written and Oral Communication
- Detail Oriented
- Proofreading and Editing
- Billing and Invoicing
- Customer Service
- Microsoft Office Suite (Word, Excel, Outlook)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Legal Administrative Assistant
The Matian Firm, APC
01.2023 - 01.2025
Department Manager
McDonald's
04.2016 - 02.2022
Bachelor of Science - Criminal Justice
California State University
Associate in Science - Administration of Justice
Los Angeles Southwest College
Associate in Arts - Social And Behavioral Sciences
Los Angeles Southwest College
Associate in Arts - Liberal Arts & Sciences
Los Angeles Southwest College