Denisse Castillo
Miami Beach
Summary
Experienced professional with expertise in client management, sales, and website operations. Skilled in CRM tools, retention strategies, and improving client satisfaction. Proven ability to manage tasks independently and drive results in dynamic environments. Passionate about enhancing client satisfaction and achieving business goals.
Overview
6
6
years of professional experience
Work History
Community Manager
IWG
01.2024 - Current
- Serve as the primary point of contact for clients, managing day-to-day operations and ensuring exceptional service delivery.
- Build and nurture strong relationships to improve client retention and satisfaction.
- Coordinate with internal teams, including maintenance, IT, and operations, to address client needs efficiently.
- Resolve client inquiries and issues promptly, maintaining professionalism under pressure.
- Organize and oversee community events to promote engagement and networking.
- Implement and improve systems to track client requests and streamline operational processes.
- Monitor and report on client feedback, identifying areas for improvement to enhance service quality.
Manager
Minds Cowork
10.2022 - 01.2024
- Proficient in Nexudus, Pipedrive, Pandadoc, and Canva for streamlined operations and enhanced client experiences.
- Managed invoicing, contracts, payments, and accounting with precision in remote settings.
- Skilled in CRM tools like Pipedrive to nurture leads and maintain client relationships.
- Coordinated virtual events to boost attendee engagement.
- Adaptable and self-directed, quickly mastering new tools and platforms.
Sales and Website Manager
Couture Bridal Miami
02.2019 - 12.2021
- Managed Wix and WordPress websites, updating products and enhancing user experience.
- Oversaw inventory, updated stock availability, and coordinated restocking with vendors.
- Boosted sales by attracting visitors and converting them into loyal customers.
- Ensured smooth client purchasing journeys with excellent communication.
- Used Excel for accurate data management of clients, orders, and products.
- Maintained effective digital communication to enhance customer satisfaction.
Education
Bachelor of Science - Computer Science
Florida International University
Miami12-2024
Skills
- Client Retention Strategies
- CRM Tools (Pipedrive, Nexudus)
- Effective Communication (Written and Verbal)
- Problem-Solving and Conflict Resolution
- Time Management and Organization
- Data Analysis and Reporting (Excel, CRM systems)
- Upselling and Cross-Selling Techniques
- Adaptability and Self-Directed Learning
Personal Information
Title: Sales Manager
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Community Manager
IWG
01.2024 - Current
Manager
Minds Cowork
10.2022 - 01.2024
Sales and Website Manager
Couture Bridal Miami
02.2019 - 12.2021
Bachelor of Science - Computer Science
Florida International University
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