Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julian Harper

Birmingham,AL

Summary

Sales and healthcare professional with a proven track record of exceeding quotas and outperforming metrics consistently. Recognized as a top performer across the corporation, successfully connecting hundreds of members to luxury services through effective cold calling and in-depth product knowledge. Achieved over $5,000 in product purchases monthly, demonstrating strong sales capabilities and customer engagement skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Community Health Worker and Outreach Coordinator

ConnectionHealth
Birmingham
09.2024 - Current
  • Provided health education to clients about nutrition, physical activity and disease prevention.
  • Advocate and educator as a program assistant to individuals in Birmingham who are wanting to start a career in the healthcare field
  • Participated in outreach activities such as health fairs or community events.
  • Provided health education to clients about nutrition, physical activity and disease prevention.
  • Served as a liaison between healthcare providers and community organizations.
  • Collaborated with other healthcare providers to ensure continuity of care for patients.
  • Managed social media and marketing efforts to boost outreach in the digital space

Membership Concierge/Connectivity Specialist

Life Time
02.2024 - Current
  • Connects new members to various products throughout the resort, including personal training, supplemental and nutritional products, training packages etc.
  • Guide new and prospective members through the membership sales process
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as point of contact for new member acquisition and member retention interactions
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Kennel Manager

Cahaba Beach Dog Park
04.2023 - 02.2024
  • Overseeing the day-to-day operations of the kennel
  • Trained staff with the day-to-day operations of the kennel and directing their work
  • Created employee schedules for the kennel department
  • Responsible for timecards and occasional payroll as needed
  • Developed and implemented new policies for all employees
  • Conducted interviews along with Human Resources in all new hires
  • Made recommendations with Human Resources concerning personnel matters, disciplinary actions and follow through.
  • Coordinated all social media activities

Kennel Attendant

Spot for Dogs
06.2022 - 04.2023
  • Cleaned and disinfected kennels and cages
  • Provided and replenished food and water for animals
  • Exercise and played with animals including walking daily
  • Administered medication to animals as needed
  • Communicated with customers, supervisors, and colleagues as it related to the animals in our care
  • Provided exceptional customer service to our customers.

Shift Leader

Cahaba Beach Dog Park
10.2020 - 06.2022
  • Oversaw the day-to-day operations of the kennel.
  • Oversaw the development of team members, including offering regular feedback throughout the shift
  • Placed dogs into appropriate playrooms for all-day play.
  • Evaluated new dogs who would like to enroll in our program.
  • Ensured cleanliness of the facility at all times.
  • Providing the highest level of customer service to our clients.

Education

Advanced Diploma -

Pleasant Grove High School
Pleasant Grove, AL
05.2021

Dual Enrollment

Lawson State Community College
Birmingham, AL
05-2021

Skills

  • Customer Service
  • Microsoft Excel
  • Data Entry
  • Account Managing
  • Customer service
  • Membership retention
  • Social media management
  • Sales strategies
  • Goal-oriented mindset
  • Client retention strategies
  • Cold calling expertise
  • Product sales

Certification

Prosper Path to Wellness and Digital Literacy

Timeline

Community Health Worker and Outreach Coordinator

ConnectionHealth
09.2024 - Current

Membership Concierge/Connectivity Specialist

Life Time
02.2024 - Current

Kennel Manager

Cahaba Beach Dog Park
04.2023 - 02.2024

Kennel Attendant

Spot for Dogs
06.2022 - 04.2023

Shift Leader

Cahaba Beach Dog Park
10.2020 - 06.2022

Advanced Diploma -

Pleasant Grove High School

Dual Enrollment

Lawson State Community College

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