Denisse Cruz
Naples,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Guest Services Supervisor
Fresh Market
04.2022 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Maintained accurate records of room inventory, billing information, and reservation details for seamless front desk operations.
- Trained junior team members in customer service strategies and property policies.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Quickly and accurately counted drawers at start and end of each shift.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Lely High School
Naples, FL05.2021
Skills
- Operations Management
- Bilingual in spanish and english
- Adjusting schedules
- Team Training
- Customer Service
- Time Management
- Verbal and written communication
- Work Ethic and Integrity
- Cash Handling
- Reliability and punctuality
- Refunds and exchanges
- Complex Problem-Solving
Timeline
Guest Services Supervisor
Fresh Market
04.2022 - Current
High School Diploma -
Lely High School
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