Denisse Gallegos

Improved customer satisfaction by providing timely and accurate information on claim status and resolution.

• Investigated claim details thoroughly to identify potential fraud or misrepresentation, protecting company assets.
• Collaborated with adjusters and other professionals for comprehensive claim evaluations and accurate estimates.
• Enhanced organizational skills through effective multitasking and prioritization of daily responsibilities.
• Managed a high volume of insurance claims, ensuring accurate documentation and prompt processing.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Processed insurance policy cancellations and renewals quickly to meet call time targets.
• Trained new customer service representatives on best practices, policies and procedures.