Denisse Medina
Riverside,RI
Summary
Reliable professional committed high-quality work. Skilled in helping modernize workplaces and maintaining high levels of organization. Resourceful and personable with excellent multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Sales & Leasing Consultant
HERB CHAMBERS HONDA BOSTON
Boston, MA
02/25/18 - Current
- Create and maintain excellent relationships with our customers.
- Maintain a strong knowledge base of all new vehicle makes and models.
- Follow up on all sales leads from a variety of sources (phone, walk-ins, newspaper ads, referrals, etc.)
- Work with Sales Managers to ensure individual and department sales goals are met.
- Receive inbound calls and internet leads, and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
- Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership.
- Obtain customer information and keep an accurate database.
- Maintain a dealership standard for response time.
- Set up sales appointments with customers, with the focus that all customers are prospective long-term customers.
- Handle minor customer complaints and misunderstandings.
SALES & LEASING CONSULTANT
EXPRESSWAY TOYOTA
BOSTON, MA
11.2016 - 11.2017
- Create and maintain excellent relationships with our customers.
- Maintain a strong knowledge base of all new vehicle makes and models.
- Follow up on all sales leads from a variety of sources (phone, walk-ins, newspaper ads, referrals, etc.)
- Work with Sales Managers to ensure individual and department sales goals are met.
- Receive inbound calls and internet leads, and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
- Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership.
- Obtain customer information and keep an accurate database.
- Maintain a dealership standard for response time.
- Set up sales appointments with customers, with the focus that all customers are prospective long-term customers.
- Handle minor customer complaints and misunderstandings.
Design Challenges Intern
Museum of Science, Boston
01.2009 - 01.2014
- Educated the public about the engineering design process.
- Communicated with guest about strategies to complete the challenge.
- Challenges included bobsleds, sailboats, trophy towers, and hovering broomsticks.
- Recorded and analyzed data pertaining to the number of guests attending the challenge.
- Interpreted the science behind the challenges to guests of all ages and abilities.
- Responsible for clean up of Design Challenges workspace.
- Maintained organization of materials.
- Responsible for creating new materials for Design Challenges.
Overnight Staff Member
MUSEUM OF SCIENCE BOSTON
Boston, MA
06.2011 - 07.2013
- Responded quickly to emergency situations and reported incidents to management.
- Maintained records of guest feedback forms for review by management.
- Assisted with opening procedures when day shift personnel arrive in the morning.
- Provided directions to local attractions or restaurants upon request.
- Developed strong relationships with customers through friendly interactions.
- Ensured all safety protocols were followed during the night shift.
- Created daily reports summarizing activities of the night shift staff members.
- Verified that all doors, windows and other access points were locked at closing time.
- Greeted guests upon arrival, provided check-in instructions and answered any questions or concerns.
- Maintained positive working relationship with fellow staff and management.
Overnight Program Educational Materials Internship
Museum Of Science, Boston
Boston, MA
10.2008 - 01.2010
- Organize and maintain materials used in the overnight program.
- Work closely with education staff to supply materials needed in programming
- Replace and clean materials as needed.
- Maintained accurate records of all activities performed throughout internship period.
- Helped maintain applicant tracking systems and recruiting metrics.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Education
High School Diploma -
Boston Day Evening Academy
Boston, MA06-2010
Some College (No Degree) - BIOLOGY
Bunker Hill Community College
Cambridge, MASkills
- Proficient in Microsoft Office: Word, Excel and Power Point
- Fluent in Spanish
- Good communicator
- Works well in a team
- Organized
- Superior communication and customer service skills
- Excellent follow-through skills
Volunteer Experience
Museum Of Science, Boston, Courses Volunteer, Summer 2009, Responsible for camper’s safety while escorting them through the museum., Organized arrival and dismissal of campers., Helped teachers in classroom reach campers of all abilities., Mentor campers through the summer camp., Created personal, lasting relationship with campers., Supervised campers during free time., Supervised distribution of snacks to campers.
Timeline
SALES & LEASING CONSULTANT
EXPRESSWAY TOYOTA
11.2016 - 11.2017
Overnight Staff Member
MUSEUM OF SCIENCE BOSTON
06.2011 - 07.2013
Design Challenges Intern
Museum of Science, Boston
01.2009 - 01.2014
Overnight Program Educational Materials Internship
Museum Of Science, Boston
10.2008 - 01.2010
Sales & Leasing Consultant
HERB CHAMBERS HONDA BOSTON
02/25/18 - Current
High School Diploma -
Boston Day Evening Academy
Some College (No Degree) - BIOLOGY
Bunker Hill Community College
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